Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 29, 2015 14:09:30 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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mc74
New Helpee
Posts: 26
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Post by mc74 on Jan 29, 2015 14:30:49 GMT -8
Alright, I ran the Adwcleaner scan. Here is the report:
AdwCleanerR0.txt (3.54 KB)
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 29, 2015 14:41:54 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.[/span] d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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mc74
New Helpee
Posts: 26
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Post by mc74 on Jan 29, 2015 22:11:39 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 29, 2015 22:15:56 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Please download Online Scanner and save it to your Desktop. Start with administartor privileges. Select the option Yes, and click on . Choose the following settings: NO!! for Remove found threats (reason for this is we don't want something deleted and then Windows won't load). Click on Start. The virus signature database will begin to download. This may take some time. When completed the Online Scan will begin automatically. Note: This scan might take a long time! Please be patient.When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first! (List found Threats)Now click on Finish Quads
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mc74
New Helpee
Posts: 26
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Post by mc74 on Jan 29, 2015 23:03:52 GMT -8
Hi Quads, ESET started downloading vrus signature database, but gave an error message when it reached 100%: unexpected error 2002 Only option I got was to go back and try downloading again, which it is doing now.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 29, 2015 23:18:14 GMT -8
Second user with the problem all of a sudden, looks like it is a problem with the ESET Server at the other end at the moment.
Quads
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mc74
New Helpee
Posts: 26
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Post by mc74 on Jan 30, 2015 10:50:09 GMT -8
I have tried to run ESET several times (with Norton on as well as temporarily shut down, it made no difference), finally it managed to complete the initializing phase. Then took about 6 hours to scan.
ESET scan results.txt (1012 B)
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 31, 2015 17:48:58 GMT -8
Press the + R Keys on your keyboard at the same time. Type notepad and click OK. Copy the entire content of the codebox below and paste into the notepad (Including start and end) start C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\Ask\ApnIC.dll C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\Ask\ApnStub.exe C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\Ask\ApnToolbarInstaller.exe C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\Ask\AskPIP_FF_.exe C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\Ask C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\BaiDu\hao123inst.exe C:\Program Files (x86)\FreeTime\FormatFactory\FFModules\Package\BaiDu C:\Users\Michiel\Documents\My download files\FFSetup3.3.1.0.exe C:\Users\Michiel\Documents\My download files\GordianKnot.CodecPack.1.1.exe end Click File, Save As and type fixlist (.txt may be seen on the end depending on the system setup) as the File Name. Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Right-click on icon and select Run as Administrator to start FRST. (XP users click run after receipt of Windows Security Warning - Open File). Press the button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop, called Fixlog.txt. To paste or attach back here Quads
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mc74
New Helpee
Posts: 26
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Post by mc74 on Jan 31, 2015 23:04:51 GMT -8
I ran FRST64 as an administrator. By the way, this 2nd time around it updated without problems (with the first run earlier in the process, I got the message that the new FRST64 would not run on my PC and I had to run the downloaded version with my internet connection cut off so it would not automatically update and stall). Her is the new fixlog.
Fixlog.txt (2 KB)
Again, I really appreciate your efforts, time and patience, even on the weekend.
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