[ti]SOLVED[/ti]New victim of Trojan.Ransomlock.G

Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.

Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)

Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.

This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.


Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.

Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.

When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)

When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.

Take longer to read if your language is not English, so that hopefully it is understood.

Reply stating you have read the post fully.

I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.


And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System It is better that Windows is able to load and stay as is than to hurt Windows and be in a bigger hole

Read Slowly and all of it.

Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.


Place FRST64.exe onto your desktop from where ever it downloaded to.


Start FRST64 that is on your Desktop

The tool will start to run.
When the tool opens click Yes to disclaimer. (if it does)

Press Scan button.


It will make a logs (FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply.

IF ADDITION.txt does not want to upload


go to Wikisend wikisend.com/ OR go to pastebin.com


and upload the addition.txt there, then post the download link back in a message


Quads

You have to Disable Norton's SONAR before downloading and Running FRST

Quads

I am going to remove some files only first to try and limit damage as it looks like you could have a Ransomcrypt also and Poweliks may be trying or has installed by now Some less important I am leaving for now.


Press the + R Keys on your keyboard at the same time. Type notepad and click OK.
Copy the entire content of the codebox below and paste into the notepad (Including start and end)


Fixlist removed

Click File, Save As and type fixlist (.txt may be seen on the end depending on the system setup) as the File Name.

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!


Right-click on icon and select Run as Administrator to start FRST.

(XP users click run after receipt of Windows Security Warning - Open File).
Press the button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST will generate a log on the Desktop, called Fixlog.txt. To paste or attach back here

Quads