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Post by dumbbrunette on Jan 28, 2015 20:29:42 GMT -8
Thought I was getting set up to use Twisted Wave online for my PC and somehow ended up downloading Vosteran and a whole host of other nasty things. I went back through my control panel and tried to uninstall everything, but the Vosteran keeps popping up when I launch Google Chrome. My Norton 360 is running scans right now, but on the Norton community boards, I see that probably won't do me much good. One thread led me to you...says you're the guy. Help, please...as you can see from my username, I'm a dumbbrunette.
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Post by dumbbrunette on Jan 28, 2015 20:38:00 GMT -8
Oh, yeah...I'm running an HP model a6757c with a 64-bit operating system...Windows Vista...Norton 360 for security...I don't know if that is enough information to start...
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 28, 2015 20:58:05 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System It is better that Windows is able to load and stay as is than to hurt Windows and be in a bigger hole
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Post by dumbbrunette on Jan 28, 2015 21:11:28 GMT -8
I have read and understand the post fully. Thanks for your help!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 28, 2015 21:15:15 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 28, 2015 22:20:16 GMT -8
Your original thread is here and do you know how to read instructions??
Quads
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Post by dumbbrunette on Jan 28, 2015 22:34:19 GMT -8
So I obviously did something wrong, but I don't know what.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 28, 2015 22:36:43 GMT -8
what does the above instructions say (all the way to the bottom)
Quads
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Post by dumbbrunette on Jan 28, 2015 22:44:20 GMT -8
Everything seemed to work fine the first time I did everything. I was able to run FRST64, both logs came up, I was able to copy and paste them from Notepad into my reply. Now I can't even find FRST64.
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Post by dumbbrunette on Jan 28, 2015 23:08:05 GMT -8
Norton 360 says it removed FRST64.exe because it was a threat.
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