catz
New Helpee
Posts: 22
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Post by catz on Apr 20, 2015 11:12:58 GMT -8
What should I do next? Should I open Chrome? Do I need to generate another log? Please advise. Many thanks!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 20, 2015 11:16:06 GMT -8
Just use Chrome, Norton / Symantec will alert if Chrome is still hooked
Quads
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catz
New Helpee
Posts: 22
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Post by catz on Apr 21, 2015 16:27:00 GMT -8
Hi there,
I do receive the Fake Plugin Activity 2 message again when I open Chrome. The first time I opened Chrome, I received several error messages, and the program closed. Now, it will not open although it appears that Chrome is listed in my task manager.
Also, I am not sure if this is related, but I have still receiving the AcroBroker.exe popup window when using IE when it tries to access an online pdf. I then, almost immediately, receive another popup from Adobe Reader and Acrobat Manager. I don't know if this is also related, but it did begin around the same time and is still occurring.
Thank you for all your help! I will wait for further instructions from you.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 21, 2015 16:47:50 GMT -8
IE has what is called Protected Mode, and the Programs can't run with IE in Protected Mode Here is 2 Adobe posts about it. helpx.adobe.com/acrobat/kb/blank-pdf-page-ie11.htmlhelpx.adobe.com/acrobat/kb/epm-support-acrobat-products.htmlWhich could mean a lot of older products or older versions of a product has the problem For Chrome Uninstall Google Chrome making sure it deletes all it's data on the way, so it is like Chrome did no exist on the system, and download a fresh installation file from here. The installation of Chrome you have has been modified by malware or PUP's to be a Development version and is less secure than the standard released version. Quads
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catz
New Helpee
Posts: 22
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Post by catz on Apr 21, 2015 21:52:30 GMT -8
Thank you very much for your time and assistance. I will remove Chrome and follow the link that you provided to re-install Chrome.
I did want to mention that while browsing a few hours earlier using IE, I received the Symantec Notification. I can include the exact details from the log file, if that would be helpful. Please let me know if I need to perform additional tests or make additional modifications.
I will proceed with removing Chrome and re-installing from the link you provided. I will not make any changes to IE until I receive further direction from you.
Thank you so much for all your help!
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catz
New Helpee
Posts: 22
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Post by catz on Apr 22, 2015 12:19:03 GMT -8
Hi there.
I have uninstalled Google Chrome and all related/user files. I re-installed Google Chrome using the link you provided. www.google.com/chrome/browser/desktop/index.html?standalone=1&platform=win64
I have also read the links you included regarding pdf files with IE in Protected Mode. I have always been able to view the pdf using IE. I just recently began receiving the pop-up window referencing the AcroBroker.exe I began receiving the pop-up around the same time I began receiving the Symantec notification about the Fake Plugin Activity 2. I have been choosing "Don't Allow" in the pop-up window with AcroBroker.exe The pop-up window will close, and the webpage with the pdf file will open in IE. It is immediately followed by the 2nd pop-up window for Adobe Reader and Acrobat Manager. I just continue choosing "Don't Allow", but I am not sure if I need to find the underlying reason and take necessary actions.
I opened Chrome after re-installing, and I have not yet seen any Notification from Symantec. Should I validate the problem is completely gone by searching for any specific files that should be gone? What are my next steps?
Thank you very much for all you help!
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catz
New Helpee
Posts: 22
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Post by catz on Apr 26, 2015 11:04:21 GMT -8
Hi there. Do I need to follow further steps or verification? Many thanks!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 26, 2015 18:32:05 GMT -8
Quads is not available so if you are not having any errors showing now, let's clean the tools and get you on your way ......
If you did not do so at the send of its scan, please uninstall ESET Online Scanner at this time. (If you ran the ESET online scanner, that is.) Next, we need to remove the tools we've used during cleaning your machine. [/a] Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless Quads wants something else done, you are done and free to go.Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
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