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Post by claudiogordon on Apr 24, 2015 11:41:04 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 24, 2015 16:26:56 GMT -8
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET Online Scanner << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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Post by claudiogordon on Apr 25, 2015 18:34:56 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 25, 2015 23:26:32 GMT -8
Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
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Post by claudiogordon on Apr 26, 2015 17:02:45 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 26, 2015 19:31:50 GMT -8
I'm sorry; I made a mistake on the registry syntax. Please run this script and along with the Fixlog.txt, tell me how your system is running now.
Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
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Post by claudiogordon on Apr 27, 2015 13:17:42 GMT -8
Fixlog -> wikisend.com/download/969848/Fixlog.txtNorton still blocking traffic from the network 88.85.84.0/24 (sepabi.com)... I created a rule, so it just blocks the traffic, but if I remove the rule, the message saying that it blocked "Malvertisement Website Redirect 9" that used to appear some days ago didn't appear anymore... instead of it, norton starts to block traffic from 192.168.X.1 (But I dont know if it is related with the "Malvertisement Website Redirect 9"...) You can see the rule blocking the traffic in this picture (as u can see it happens a lot of times every day =( ) -> wikisend.com/download/904328/nortonactivities.jpg Now without the rule -> wikisend.com/download/643076/nortonactivitiesNORULE.jpg
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 27, 2015 19:03:01 GMT -8
FRST has been updated to help fight these exact problems. We need to get a fresh scan from FRST. [/b] to disclaimer. If an update is available, the program will inform you and download the update. Allow it do this please. Otherwise, just wait for the "The tool is ready to use." message. Please check the Addition.txt and the 90 Days Files in the Option Scan section of FRST. Press the Scan button. It will produce a log called FRST.txt in the same directory the tool is run from. Please copy and paste log back here. The tool will generate will another log ( Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply. [/ul]
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Post by claudiogordon on Apr 28, 2015 20:26:17 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Apr 28, 2015 21:07:03 GMT -8
First, try resetting the Chrome User Profile >>>>Enter the keyboard shortcut (Windows key + E) to open Windows Explorer. In the Windows Explorer window that appears enter the following in the address bar. Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\Locate the folder called "Default" in the directory window that opens and rename it as "Backup default." Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser. If that fails to fix the problem, uninstall and reinstall Chrome >>>>First, download a fresh copy of the Chrome installer:64 bit systems - 64 bit here Note: Save the download file to your desktop for easy finding later. Next, uninstall Chrome using the Control Panel Remove program app:Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Google ChromeTo do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. Last, restart your system and install Chrome: Double click on the install file on your desktop (from the First step) to run the installer. Please use Chrome after the installation and check for any problems.
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