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Post by anthony466 on Apr 20, 2015 14:29:08 GMT -8
Hi, can you help in eliminating this malaware please? I am running Windows 7 Home Premium SP1 64 bit thanks anthony
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 20, 2015 18:16:26 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
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Post by anthony466 on Apr 20, 2015 21:50:08 GMT -8
I have fully understood the above. The problem I have is that I see Norton pop up advising me that it has blocked the above malaware when I open chrome.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 20, 2015 21:55:29 GMT -8
Chrome is different with this and what happens for a few so far is that the rest of the system comes right including IE and or Firefox, than Chrome is dealt with as part of major step 4. Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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Post by anthony466 on Apr 20, 2015 22:09:14 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 20, 2015 22:19:51 GMT -8
Try and Uninstall
SpyHunter
The last 2 users I had they could not uninstall SpyHunter
Quads
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Post by anthony466 on Apr 20, 2015 22:31:53 GMT -8
Removed it no problem but still have issue. I had it before Spyhunter
thanks
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 20, 2015 22:53:41 GMT -8
Press the + R Keys on your keyboard at the same time. Type notepad and click OK. Copy the entire content of the codebox below and paste into the notepad (Including start and end) start (Enigma Software Group USA, LLC.) C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe C:\Program Files\Enigma Software Group HKLM\...\Run: [Setwallpaper] => c:\programdata\SetWallpaper.cmd HKLM-x32\...\Run: [mobilegeni daemon] => C:\Program Files (x86)\Mobogenie\DaemonProcess.exe C:\Program Files (x86)\Mobogenie\DaemonProcess.exe HKU\S-1-5-21-571623952-1169722619-491704844-1000\...\Run: [Google Update] => C:\Users\Casa\AppData\Local\Google\Update\GoogleUpdate.exe [136176 2010-10-19] (Google Inc.) HKU\S-1-5-21-571623952-1169722619-491704844-1000\...\Run: [AdobeBridge] => [X] HKU\S-1-5-21-571623952-1169722619-491704844-1000\...\Run: [] => [X] HKU\S-1-5-21-571623952-1169722619-491704844-1000\...\Run: [NextLive] => C:\Windows\SysWOW64\rundll32.exe "C:\Users\Casa\AppData\Roaming\newnext.me\nengine.dll",EntryPoint -m l AppInit_DLLs: C:\PROGRA~3\ACCELE~1\ACCELE~2.DLL => C:\ProgramData\Accelewin\Accelewin_x64.dll [4154880 2013-12-29] () GroupPolicy: Group Policy on Chrome detected <======= ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION URLSearchHook: HKLM-x32 - Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll (Conduit Ltd.) C:\Program Files (x86)\Vuze_Remote\tbVuze.dll URLSearchHook: HKLM-x32 - WhiteSmoke US New E1 Toolbar - {72a0f495-ba60-4524-827b-b36b8c18587a} - C:\Program Files (x86)\WhiteSmoke_US_New_E1\prxtbWhit.dll No File C:\Program Files (x86)\WhiteSmoke_US_New_E1 URLSearchHook: HKU\S-1-5-21-571623952-1169722619-491704844-1000 - Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll (Conduit Ltd.) URLSearchHook: HKU\S-1-5-21-571623952-1169722619-491704844-1000 - (No Name) - {4ae0c3d6-f713-4eed-bc65-25dc3ffdaac1} - No File URLSearchHook: HKU\S-1-5-21-571623952-1169722619-491704844-1000 - WhiteSmoke US New E1 Toolbar - {72a0f495-ba60-4524-827b-b36b8c18587a} - C:\Program Files (x86)\WhiteSmoke_US_New_E1\prxtbWhit.dll No File SearchScopes: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> {67A2568C-7A0A-4EED-AECC-B5405DE63B64} URL = BHO: ChEapMMei -> {25A6A363-C454-2391-118B-2ABF8FA9C81E} -> C:\ProgramData\ChEapMMei\9uxE4CgKRs.x64.dll No File C:\ProgramData\ChEapMMei BHO: NewSAver -> {58155AFF-6B96-6113-6E47-78A81C8F9CD4} -> C:\ProgramData\NewSAver\8.x64.dll [2014-03-08] () C:\ProgramData\NewSAver BHO: COuppExtenasion -> {B7D833C0-2708-938D-1165-8DE054E465F8} -> C:\ProgramData\COuppExtenasion\D4_0.x64.dll No File C:\ProgramData\COuppExtenasion BHO-x32: ChEapMMei -> {25A6A363-C454-2391-118B-2ABF8FA9C81E} -> C:\ProgramData\ChEapMMei\9uxE4CgKRs.dll No File BHO-x32: ALulSaver -> {A2D02E28-FE43-E008-48B4-0B99FA184343} -> C:\ProgramData\ALulSaver\OAjuoPL.dll No File C:\ProgramData\ALulSaver BHO-x32: COuppExtenasion -> {B7D833C0-2708-938D-1165-8DE054E465F8} -> C:\ProgramData\COuppExtenasion\D4_0.dll No File Toolbar: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File Toolbar: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> No Name - {BA14329E-9550-4989-B3F2-9732E92D17CC} - No File Toolbar: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> No Name - {30F9B915-B755-4826-820B-08FBA6BD249D} - No File Toolbar: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> No Name - {4AE0C3D6-F713-4EED-BC65-25DC3FFDAAC1} - No File Toolbar: HKU\S-1-5-21-571623952-1169722619-491704844-1000 -> No Name - {72A0F495-BA60-4524-827B-B36B8C18587A} - No File FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\system32\Adobe\Director\np32dsw.dll No File FF Plugin-x32: @java.com/JavaPlugin -> C:\Program Files (x86)\Java\jre1.8.0_31\bin\new_plugin\npjp2.dll No File CHR HKLM-x32\...\Chrome\Extension: [ncdghcmanhfigpijjllopocpcnjffkhl] - C:\Users\Casa\AppData\Local\Temp\ccex.crx [2012-03-07] S2 a5a53867; c:\ProgramData\Accelewin\AccelewinSvc.dll [178512 2013-12-29] () [File not signed] C:\ProgramData\Accelewin R2 SpyHunter 4 Service; C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe [1026432 2015-04-20] (Enigma Software Group USA, LLC.) R3 esgiguard; C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [15920 2015-04-20] (Enigma Software Group USA, LLC.) C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys S3 EsgScanner; C:\Windows\System32\DRIVERS\EsgScanner.sys [22704 2015-04-20] () C:\Windows\System32\DRIVERS\EsgScanner.sys S2 DgiVecp; \??\C:\Windows\system32\Drivers\DgiVecp.sys [X] 2015-04-20 20:38 - 2015-04-20 20:38 - 00003320 _____ () C:\Windows\System32\Tasks\SpyHunter4Startup 2015-04-20 20:38 - 2015-04-20 20:38 - 00001089 _____ () C:\Users\Casa\Desktop\SpyHunter.lnk 2015-04-20 20:38 - 2015-04-20 20:38 - 00000000 ____D () C:\Users\Casa\AppData\Roaming\Enigma Software Group 2015-04-20 20:37 - 2015-04-20 20:38 - 00000000 ____D () C:\sh4ldr 2015-04-20 20:37 - 2015-04-20 20:37 - 00022704 _____ () C:\Windows\system32\Drivers\EsgScanner.sys 2015-04-20 20:37 - 2015-04-20 20:37 - 00000000 ____D () C:\Program Files\Enigma Software Group 2015-04-20 20:36 - 2015-04-20 20:36 - 03109248 _____ (Enigma Software Group USA, LLC.) C:\Users\Casa\Downloads\SpyHunter-Installer.exe 2015-04-04 11:01 - 2015-04-20 19:57 - 00000020 _____ () C:\Users\Casa\AppData\Roaming\appdataFr3.bin C:\Users\Casa\AppData\Local\Temp\6_Offer_12.exe C:\Users\Casa\AppData\Local\Temp\AllSharePCSW.exe C:\Users\Casa\AppData\Local\Temp\atl80.dll C:\Users\Casa\AppData\Local\Temp\divxb760.exe C:\Users\Casa\AppData\Local\Temp\FP_PL_PFS_INSTALLER-1.exe C:\Users\Casa\AppData\Local\Temp\FP_PL_PFS_INSTALLER.exe C:\Users\Casa\AppData\Local\Temp\FP_PL_PFS_INSTALLER_32bit.exe C:\Users\Casa\AppData\Local\Temp\GLFD000.tmp.ConduitEngineSetup.exe C:\Users\Casa\AppData\Local\Temp\htmlayout.dll C:\Users\Casa\AppData\Local\Temp\i4jdel0.exe C:\Users\Casa\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe C:\Users\Casa\AppData\Local\Temp\jre-7u55-windows-i586-iftw.exe C:\Users\Casa\AppData\Local\Temp\jre-7u65-windows-i586-iftw.exe C:\Users\Casa\AppData\Local\Temp\jre-7u67-windows-i586-iftw.exe C:\Users\Casa\AppData\Local\Temp\jre-7u71-windows-i586-iftw.exe C:\Users\Casa\AppData\Local\Temp\jre-8u31-windows-au.exe C:\Users\Casa\AppData\Local\Temp\lowproc.exe C:\Users\Casa\AppData\Local\Temp\mfc80.dll C:\Users\Casa\AppData\Local\Temp\mfc80u.dll C:\Users\Casa\AppData\Local\Temp\mfcm80.dll C:\Users\Casa\AppData\Local\Temp\mfcm80u.dll C:\Users\Casa\AppData\Local\Temp\Mobogenie_Setup_INT.exe C:\Users\Casa\AppData\Local\Temp\msvcm80.dll C:\Users\Casa\AppData\Local\Temp\msvcp80.dll C:\Users\Casa\AppData\Local\Temp\msvcr80.dll C:\Users\Casa\AppData\Local\Temp\NEventMessages.dll C:\Users\Casa\AppData\Local\Temp\NOSEventMessages.dll C:\Users\Casa\AppData\Local\Temp\ose00000.exe C:\Users\Casa\AppData\Local\Temp\rnsetup0.exe C:\Users\Casa\AppData\Local\Temp\SkypeSetup.exe C:\Users\Casa\AppData\Local\Temp\stubhelper.dll C:\Users\Casa\AppData\Local\Temp\swt-gdip-win32-3452.dll C:\Users\Casa\AppData\Local\Temp\swt-win32-3452.dll C:\Users\Casa\AppData\Local\Temp\tbuTor.dll C:\Users\Casa\AppData\Local\Temp\tbWhit.dll C:\Users\Casa\AppData\Local\Temp\TmDbg32.dll C:\Users\Casa\AppData\Local\Temp\TmDbg64.dll C:\Users\Casa\AppData\Local\Temp\TsuD3210B40.dll C:\Users\Casa\AppData\Local\Temp\uninstall6791940.exe C:\Users\Casa\AppData\Local\Temp\uninstall6816604.exe 2015-04-04 11:01 - 2015-04-04 11:01 - 00000000 ____D () C:\ProgramData\Red AdBlocker Task: {6CA7BC2F-AE00-43F6-A206-F005D78545DC} - System32\Tasks\SpyHunter4Startup => C:\Program Files\Enigma Software Group\SpyHunter\Spyhunter4.exe [2015-04-20] (Enigma Software Group USA, LLC.) Task: {83439B4B-F9B2-4768-96E4-98A3C018DA96} - System32\Tasks\GoforFilesUpdate => C:\Program Files (x86)\GoforFiles\GFFUpdater.exe <==== ATTENTION C:\Program Files (x86)\GoforFiles Reboot: end Click File, Save As and type fixlist (.txt may be seen on the end depending on the system setup) as the File Name. Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
Right-click on icon and select Run as Administrator to start FRST. (XP users click run after receipt of Windows Security Warning - Open File). Press the button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop, called Fixlog.txt. To paste or attach back here Quads
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Post by anthony466 on Apr 21, 2015 22:23:29 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Apr 21, 2015 22:28:31 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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