paulk
New Helpee
Posts: 22
|
Post by paulk on May 6, 2015 15:07:02 GMT -8
Dear dbrisen, sorry for taking so long to respond. Here is the ADWCLEANER log - wikisend.com/download/282318/AdwCleaner[R6].txtDo you know what may be the reason for that I keep getting notification that windows is set to install updates and then shut down the computer under the ''shut down'' button? And when I press shut down, nothing is being installed ?
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 7, 2015 14:15:49 GMT -8
Most likely there is one MS update routine that is 'stuck' (never marked the finish bit); we will look at this when we are through cleaning the system. FIRSTPlease run AdwCleaner again (if you don't have it running from the last scan) and a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done). b) Make sure in your case all the items under each TAB are ticked / checked except for the follow items:***** [ Files / Folders ] *****
Folder Found : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
***** [ Web browsers ] *****
-\\ Google Chrome v42.0.2311.135
[C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Extension] : mkfokfffehpeedafpekjeddnmnjhmcmk
c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted. d) It should create a new log afterwards (with S# in the name). e) Please attach or copy the log into your reply here. SECONDMalwarebytes' Anti-MalwarePlease start Malwarebytes Anti-Malware from either the Start Menu shortcut or the desktop shortcut (if you have one). When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Save Results >> button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
|
|
paulk
New Helpee
Posts: 22
|
Post by paulk on May 8, 2015 1:49:48 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 10, 2015 15:17:15 GMT -8
Looks good so far; let's do a final check before you go .... This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET Online Scanner << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
|
|
paulk
New Helpee
Posts: 22
|
Post by paulk on May 13, 2015 14:17:31 GMT -8
Hi dbrisen,
thanks for further instructions. It is however taking abit longer than I expected, I will try to finish what you told me today.
Best regards.
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 13, 2015 17:10:57 GMT -8
That's cool; as you can see, I have things to do!! Plus the ESET scan does take some time to work.
|
|
paulk
New Helpee
Posts: 22
|
Post by paulk on May 24, 2015 6:55:09 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 25, 2015 12:14:23 GMT -8
Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
|
|
paulk
New Helpee
Posts: 22
|
Post by paulk on May 26, 2015 1:56:06 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on May 26, 2015 8:47:52 GMT -8
If you did not do so at the end of its scan, please uninstall ESET Online Scanner at this time. You can use the Control Panel 'Add / Remove Programs' or 'Programs and Features' utility to uninstall it. Next, we need to remove the tools we've used during cleaning your machine. [/a] Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
|
|