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Post by nagiboy on May 4, 2015 14:22:43 GMT -8
Hi,
After installing Norton Security I am constantly getting a notification saying "Fake plugin 2 detected". I'm grateful it is being detected but I require help to remove this.
I was directed to this site from the Norton community pages. Any help/guidance would be much appreciated.
Thank you
Nagiboy
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Post by nagiboy on May 4, 2015 14:26:02 GMT -8
Sorry forgot to add I'm running Windows 7 Home Premium 64 bit (SP1) and using Google Chrome.
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Krusty
Logging Assistant
In Oz
Posts: 2,330 
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Post by Krusty on May 4, 2015 15:32:23 GMT -8
Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by nagiboy on May 4, 2015 22:21:18 GMT -8
I have read the above post fully.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 4, 2015 22:48:58 GMT -8
Read Slowly and all of it.Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop. Place FRST64.exe onto your desktop from where ever it downloaded to. IF IT IS NOT ON THE DESKTOP (YOU DID NOT DOWNLOAD DIRECTLY TO DESKTOP), THEN RIGHT CLICK ON THE DOWNLOADED FILE AND SELECT CUT. FIND A BLANK SPOT ON YOUR DESKTOP AND RIGHT CLICK ON IT, SELECT PASTE AND THE FILE WILL BE ON THE DESKTOP. Thank You (this is very important later on)! Start FRST64 that is on your Desktop by right clicking on it and selecting "Run as Administrator..." .The tool will start to run. When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make two logs ( FRST.txt and addition.txt) on your Desktop. Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. ( Ask if you don't know how to do either of these). Notes:If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file. Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com to upload the file and then post the download link here in your reply post.
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Post by nagiboy on May 5, 2015 10:31:04 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 5, 2015 17:30:57 GMT -8
First, Uninstall some programs >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features[/i][/b] and remove the following (if listed): DealNoDeal
Google Chrome
GoProvide
To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. Second, run a FRST Fixlist script >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. Finally, reinstall Google Chrome >>>>64 bit: Reboot your machine and then go to here and download a fresh installer for Chrome. Double click on the downloaded file to install the latest version of Chrome. Your settings and extensions should be added automatically; please let me know if there are any errors with this.
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Post by nagiboy on May 6, 2015 11:59:35 GMT -8
Hi, thanks for the instructions so far. I am attempting to follow the first step above of uninstalling programs.
DealNoDeal - when I clicked on uninstall it said the program wasn't there and asked if I just wanted to remove it from the list of programs. It was a simple 'yes' or 'no' choice. I selected 'yes'. It no longer appears in the program list.
Google Chrome - uninstalled no problem.
GoProvide - an small RunDLL window popped up saying 'There was a problem starting C:\PROGRA~2\SOFTWA~1\SOFTWA~1.DLL The specified module could not be found'
There is just an OK button which when clicked takes me back to the list of programs but GoProvide remains there.
I don't want to move on to the next step without you being aware of this.
Do I just proceed on to the second step or is there something else I need to do now as a result of being unable to uninstall GoProvide?
Many thanks for your help.
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Post by nagiboy on May 6, 2015 12:00:46 GMT -8
oops sorry duplicated my last post - so just removed it |
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 7, 2015 16:29:01 GMT -8
Just proceed on with the next steps. We always try and use a pre-programmed uninstall if possible. However the Fixlist script should handle the malware anyway.
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