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Post by moudihammoudi on May 14, 2015 10:53:50 GMT -8
Hello,
My laptop was functioning well and my usb was plugged in, normal working day situation. Suddenly i was not able to open my jpg, pdf, docs, etc.. that were saved on my USB and Help-Decrypt files were present in every folder in my USB.
Can you pls advise how to clear this virus and is it possible to retrieve documents infected from my USB?
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Krusty
Logging Assistant
In Oz
Posts: 2,330 
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Post by Krusty on May 14, 2015 14:53:06 GMT -8
What is your Operating System including whether it is 32 bit or 64 bit?
Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than other tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows start up logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 1 Remover, so Please be patient as no one would want us to do a script wrong and hurt someone's Computer / System.
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Post by moudihammoudi on May 14, 2015 23:46:59 GMT -8
Dear Krusty,
Your reply is well reviewed, many thanks.
My operating system is Windows 7 Professional, 64 - Bit.
As for my issue, two days ago my USB memory stick was hooked onto my laptop, while opening a file from my usb an error message came up saying that it's a wrong format. I tried opening a few other files from my USb and i got the same error message and it was then when i noticed the HELP-DECRYPT file in every folder on my USB. I deleted the 4 HELP-DEcrypt files from 2 of my folders from the USB but nothing happened.
I did some reading and realized it's a virus, so i removed norton and downloaded AVG. when i ran the AVG scan it said there was a trojan Win32/Cryptoc or some thing like that and AVG was not able to remove it.
I then downloaded Kaspersky and ran a full scan. It came up with a bunch of trojans and i believe it disinfected all. Afterwards ran another AVG scan and the win32 trjoan was not found. I don't know whether kaspersky had removed it or still hidden somewhere on my laptop keeping in mind the I CAN STILL ACCESS ALL DOCUMENTS, JPG, ETC.. SAVED ON MY LAPTOP.
I have scanned my USB with Kaspersky and AVg but both indicate that no viruses are found. and i will do another scan within the next hour.
Can i still recover my documents from my USB? some of them are very important to me and date back to over 15 years....
Pls Assist.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 15, 2015 21:21:48 GMT -8
Do not plug the USB stick back into the system for now; let us scan and see if the malware is gone from the system first.
Read Slowly and all of it.Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop. Place FRST64.exe onto your desktop from where ever it downloaded to. IF IT IS NOT ON THE DESKTOP (YOU DID NOT DOWNLOAD DIRECTLY TO DESKTOP), THEN RIGHT CLICK ON THE DOWNLOADED FILE AND SELECT CUT. FIND A BLANK SPOT ON YOUR DESKTOP AND RIGHT CLICK ON IT, SELECT PASTE AND THE FILE WILL BE ON THE DESKTOP. Thank You (this is very important later on)! Start FRST64 that is on your Desktop by right clicking on it and selecting "Run as Administrator..." .The tool will start to run. When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make two logs ( FRST.txt and addition.txt) on your Desktop. Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. ( Ask if you don't know how to do either of these). Notes:If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file. Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com to upload the file and then post the download link here in your reply post. |
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Post by moudihammoudi on May 18, 2015 12:28:40 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 20, 2015 22:40:04 GMT -8
The Addition log is missing / has been removed. If you still need assistance, please post that log again. Thanks.
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Post by moudihammoudi on May 21, 2015 6:37:45 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 22, 2015 21:41:01 GMT -8
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): bestadblocker
BrowserDefender
Funshion
Google Chrome
MyPC Backup
Translate This
uTorrentControl2 Toolbar
Web Cake 3.00To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>Chrome -> The malware had changed the version of Chrome to a less secure type. The only way to fix this is to uninstall Chrome and re-install it. 64 bit: Reboot your machine and then go to here and download a fresh installer for Chrome. Double click on the downloaded file to install the latest version of Chrome. Your settings and extensions should be added automatically; please let me know if there are any errors with this.
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Post by moudihammoudi on May 23, 2015 3:59:14 GMT -8
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Post by moudihammoudi on May 23, 2015 4:09:22 GMT -8
many thanks, followed your instructions, hopefully all done correctly.
Internet Explorer is / was infected. Once opened i get redirected to a search engine or something like that, I tried uninstalling it but i was not able to find it (Internet Explorer) in UNINSTALL section.
After following your instructions and restarting the computer, internet explorer seems to be functioning normally again but still i cannot see it in the UNINSTALL section.
dunno whether any of this is relevant or not.
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