[ti]SOLVED[/ti]Removing Digital More Adware

lena6216
New Helpee

Posts: 9

[ti]SOLVED[/ti]Removing Digital More Adware May 14, 2015 13:45:22 GMT -8

Post by lena6216 on May 14, 2015 13:45:22 GMT -8

HP laptop running Windows 8.1, 64 bit

I have Digital More Adware popping up all over the Chrome browser.

I have: deleted Digital More from Programs, ran Norton anti-virus and Ad-Aware anti-virus, gone into Chrome settings (did not find Digital More as an extension) and reset Chrome.

What else can I do?

Thanks.

Last Edit: Jun 7, 2015 19:24:15 GMT -8 by dbrisen

Krusty
Logging Assistant

In Oz

Posts: 2,330

[ti]SOLVED[/ti]Removing Digital More Adware May 14, 2015 14:55:05 GMT -8

Post by Krusty on May 14, 2015 14:55:05 GMT -8

You should not have Norton + Ad-Aware antivirus on the same machine.

Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.

Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!

Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)

Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.

This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than other tools, and can often create bigger problems when used without expert guidance.

Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.

Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.

When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows start up logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)

When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.

Take longer to read if your language is not English, so that hopefully it is understood.

Reply stating you have read the post fully.

I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.

And the Forum is VERY BUSY at the moment for just 1 Remover, so Please be patient as no one would want us to do a script wrong and hurt someone's Computer / System.

I do NOT do support by PM.

Thank you.

lena6216 New Helpee Posts: 9	[ti]SOLVED[/ti]Removing Digital More Adware May 14, 2015 18:26:07 GMT -8 Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by lena6216 on May 14, 2015 18:26:07 GMT -8 I have read the post fully.

Krusty
Logging Assistant

In Oz

Posts: 2,330

[ti]SOLVED[/ti]Removing Digital More Adware May 14, 2015 19:07:22 GMT -8

Post by Krusty on May 14, 2015 19:07:22 GMT -8

Read Slowly and all of it.

Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.

Place FRST64.exe onto your desktop from where ever it downloaded to. IF IT IS NOT ON THE DESKTOP (YOU DID NOT DOWNLOAD DIRECTLY TO DESKTOP), THEN RIGHT CLICK ON THE DOWNLOADED FILE AND SELECT CUT. FIND A BLANK SPOT ON YOUR DESKTOP AND RIGHT CLICK ON IT, SELECT PASTE AND THE FILE WILL BE ON THE DESKTOP. Thank You (this is very important later on)!

Start FRST64 that is on your Desktop by right clicking on it and selecting "Run as Administrator..." .

The tool will start to run.

When the tool opens click Yes to disclaimer. (if it does)

Press Scan button.

It will make two logs (FRST.txt and addition.txt) on your Desktop. Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. (Ask if you don't know how to do either of these).

Notes:

If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file.

Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com/ to upload the file and then post the download link here in your reply post.

I do NOT do support by PM.

Thank you.

lena6216
New Helpee

Posts: 9

[ti]SOLVED[/ti]Removing Digital More Adware May 15, 2015 14:32:54 GMT -8

Post by lena6216 on May 15, 2015 14:32:54 GMT -8

addition.text
wikisend.com/download/544832/Addition.txt

FRST.txt
wikisend.com/download/440808/FRST.txt

I am not seeing the pop-up ads in Chrome today. I don't know if that is because some of the recent actions took care of the problem, or if it the adware pops up intermittently.

Thank you.

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Removing Digital More Adware May 16, 2015 20:36:18 GMT -8

Post by dbrisen on May 16, 2015 20:36:18 GMT -8

Your system looks very clean, so far.

Read carefully

Download Adwcleaner from here to your desktop and run a scan.

You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning).

It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a LogFile button in the middle of the main window; click that and it will make the log file.

Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions).

ONE SCAN ONLY, PLEASE

Attach or paste the log back here for review and further instructions. Thanks.

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

lena6216
New Helpee

Posts: 9

[ti]SOLVED[/ti]Removing Digital More Adware May 17, 2015 8:50:54 GMT -8

Post by lena6216 on May 17, 2015 8:50:54 GMT -8

# AdwCleaner v4.204 - Logfile created 17/05/2015 at 09:47:57
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Darlene - OUUCADMIN
# Running from : C:\Users\Darlene\Desktop\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\adawarebp

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

-\\ Mozilla Firefox v38.0 (x86 en-US)

-\\ Google Chrome v42.0.2311.152

[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://wiki.list.org/dosearchsite.action?queryString={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.quuf.org/?mact=Search%2Ccntnt01%2Cdosearch%2C0&cntnt01returnid=15&cntnt01searchinput={searchTerms}&submit=Go

*************************

AdwCleaner[R4].txt - [1377 bytes] - [17/05/2015 09:47:57]

########## EOF - C:\AdwCleaner\AdwCleaner[R4].txt - [1436 bytes] ##########

lena6216
New Helpee

Posts: 9

[ti]SOLVED[/ti]Removing Digital More Adware May 17, 2015 14:01:31 GMT -8

Post by lena6216 on May 17, 2015 14:01:31 GMT -8

I apologize for doing more than one scan. I DID read the instructions, but had difficulty recognizing that a scan had been done, and where the log file was. I appreciate the work you do and the help you provide, and certainly don't want to make it harder.

dbrisen
Malware Removalists

Posts: 3,688

[ti]SOLVED[/ti]Removing Digital More Adware May 17, 2015 23:42:55 GMT -8

Post by dbrisen on May 17, 2015 23:42:55 GMT -8

FIRST

Please run AdwCleaner again (if you don't have it running from the last scan) and

a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done).

b) Make sure in your case all the items under each TAB are ticked / checked then.

c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.

d) It should create a new log afterwards (with S0 in the name).

e) Please attach or copy the log into your reply here.

SECOND

Malwarebytes' Anti-Malware
Please download the latest version of Malwarebytes' Anti-Malware from Here

Double Click on the mbam-setup.exe file to install the application.

Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link

Once the program has loaded and updated, select "Scan Now >>" to start the scan.

The scan may take some time to finish, so please be patient.

If any malware is found, you will be presented with a screen like the one below.

Please click on the Save results > link in the bottom right hand corner and select the Text file(*.txt) from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop).

After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that.

Please attach the report file to a post here; I will review the file and script what needs to be removed.

I will not provide malware removal by PM; please post in your thread on the Malware Removal board.
My help is always free but if you would like to help encourage me or show your thanks -----> DONATE

lena6216
New Helpee

Posts: 9

[ti]SOLVED[/ti]Removing Digital More Adware May 18, 2015 14:02:30 GMT -8

Post by lena6216 on May 18, 2015 14:02:30 GMT -8

# AdwCleaner v4.204 - Logfile created 18/05/2015 at 14:14:08
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Darlene - OUUCADMIN
# Running from : C:\Users\Darlene\Desktop\AdwCleaner.exe
# Option : Cleaning

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

-\\ Mozilla Firefox v38.0 (x86 en-US)

-\\ Google Chrome v42.0.2311.152

[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://wiki.list.org/dosearchsite.action?queryString={searchTerms}
[C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.quuf.org/?mact=Search%2Ccntnt01%2Cdosearch%2C0&cntnt01returnid=15&cntnt01searchinput={searchTerms}&submit=Go

*************************

AdwCleaner[R4].txt - [1515 bytes] - [17/05/2015 09:47:57]
AdwCleaner[R5].txt - [1574 bytes] - [18/05/2015 14:10:37]
AdwCleaner[S1].txt - [1509 bytes] - [18/05/2015 14:14:08]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1568 bytes] ##########

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/18/2015
Scan Time: 2:25:45 PM
Logfile: Malwarebytes report 5-18-15.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.05.18.06
Rootkit Database: v2015.05.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Darlene

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 395102
Time Elapsed: 27 min, 43 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 10
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugincontainer, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\2, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\3, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\4, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\5, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\8, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\Program Files (x86)\Common Files\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e, , [f727d3c27a10320412f05b798a794ab6],
PUP.Optional.DigitalMore.A, C:\Program Files (x86)\Common Files\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\updater, , [f727d3c27a10320412f05b798a794ab6],

Files: 10
PUP.Optional.DigitalMore, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugincontainer.bak, , [27f7d1c495f5f93d78df213bd82e718f],
PUP.Optional.DigitalMore, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugincontainer.exe, , [8a946f264c3e40f64413e7757c8afa06],
PUP.Optional.DigitalMore, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\plugins\8\Plugin.exe, , [d24cd5c0dbaf1125f463302ce6208080],
PUP.Optional.PricePeep.A, C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.pricepeep00.pricepeep.net_0.localstorage, , [b16dd8bd622861d5b59ef9de5ba8bd43],
PUP.Optional.PricePeep.A, C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.pricepeep00.pricepeep.net_0.localstorage-journal, , [fe20286d6723a78f50035f78d2310cf4],
PUP.Optional.DigitalMore.A, C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_digitalmore-a.akamaihd.net_0.localstorage, , [849ae2b37b0f1620b9523e9b04ff12ee],
PUP.Optional.DigitalMore.A, C:\Users\Darlene\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_digitalmore-a.akamaihd.net_0.localstorage-journal, , [7da1abea731760d657b4cf0a788ba759],
PUP.Optional.WinYahoo, C:\Users\Darlene\AppData\LocalLow\Microsoft\Internet Explorer\Services\WinYahoo.ico, , [73ab167fa0ea221421af1f507293e818],
PUP.Optional.DigitalMore.A, C:\ProgramData\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\temp, , [ee30a4f13b4ff442c23f0ec69c679a66],
PUP.Optional.DigitalMore.A, C:\Program Files (x86)\Common Files\8708eaaa-1c2b-4faa-8923-a6c9f88eeb0e\Updater.bak, , [f727d3c27a10320412f05b798a794ab6],

Physical Sectors: 0
(No malicious items detected)

(end)

[ti]SOLVED[/ti]Removing Digital More Adware

Post by lena6216 on May 14, 2015 13:45:22 GMT -8

Post by Krusty on May 14, 2015 14:55:05 GMT -8

Post by lena6216 on May 14, 2015 18:26:07 GMT -8

Post by Krusty on May 14, 2015 19:07:22 GMT -8

Post by lena6216 on May 15, 2015 14:32:54 GMT -8

Post by dbrisen on May 16, 2015 20:36:18 GMT -8

Post by lena6216 on May 17, 2015 8:50:54 GMT -8

Post by lena6216 on May 17, 2015 14:01:31 GMT -8

Post by dbrisen on May 17, 2015 23:42:55 GMT -8

Post by lena6216 on May 18, 2015 14:02:30 GMT -8