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Post by fnulnu on May 19, 2015 16:35:28 GMT -8
Here is the link to the AdwCleaner [S0]: wikisend.com/download/960068/AdwCleaner[S0].txtDo I download the program at second step right away? Or should I wait for further instruction? After downloading and installing, the program asked me whether I want to "Enable free trial of Malwarebytes Anti-Malware Premium". Should I check the box? There are the "Enable free trial..." and "Launch Malwarebytes Anti-Malware". I understand I have to check the "Launch Malwarebytes ...", but not sure about the free trial for premium option. Thank you in advanced.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 19, 2015 23:07:25 GMT -8
Do not check the free trial of Malwarebytes' Anti-Malware Premium. The free, non-Premium version is fine.
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Post by fnulnu on May 22, 2015 0:27:42 GMT -8
Now, before I click the Fix Now, should I run a scan first? The program says "A scan has never been run on your system" beside the Fix Now button. Want to make this clear first before I click fix now.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 23, 2015 11:08:48 GMT -8
The "Fix Now" button just means it will correct whatever errors there are in the program / settings / system. In this case it means there has never been a scan run on your system yet. Clicking the "Fix Now" button will start a scan, update the definitions, etc. whatever needs to be done. It is fine to click on this.
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Post by fnulnu on May 24, 2015 0:41:55 GMT -8
I have finished the scan, and hereby I attach the link: wikisend.com/download/617542/Threat Scan Results.txt However, do I click Cancel? You highlighted the Remove Selected in one of your screenshot, but you said click Cancel. I have not click anything after saving the result.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 25, 2015 11:55:43 GMT -8
Click Cancel and close the scanner.
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET Online Scanner << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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Post by fnulnu on May 25, 2015 17:37:01 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 25, 2015 19:59:53 GMT -8
Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
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Post by fnulnu on Jun 1, 2015 14:38:11 GMT -8
Something happened. When I tried to run FRST64, my Norton blocked it and removed it because it is a risk. What should I do? Should I re-download the FRST64 again?
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jun 1, 2015 17:12:35 GMT -8
Disable Norton's AutoProtect (leave the firewall running) for say 30 minutes. Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop. Run the Fixlist and post the log here.
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