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Post by gareth2503 on May 26, 2015 16:59:59 GMT -8
Hi There
I have been trying to clean my computer after it appears to be infected by malware and/or viruses. I believe my son has been trying to download games online and I think he may have opened the wrong application. I have attempted to do as much as Ican (spybot, kasperksy), however the computer still feels slow and there appears to be multiple google chrome instances runningwhen in fact there is only one.
I have scanned used FRST64 below is a transcript of both FRST.txt and Addition.txt
Many thanks in Advance
Gareth
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Post by gareth2503 on May 26, 2015 17:01:31 GMT -8
It is not letting me copy and paste the FRST files and it is not letting me attach them. Very Frustrating.
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Post by gareth2503 on May 26, 2015 17:02:23 GMT -8
Sorry, you have been blocked
<br>You are unable to access freeforums.net
<br>Why have I been blocked?
<br>This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
<br>What can I do to resolve this?
<br>You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the CloudFlare Ray ID found at the bottom of this page.<br><br>Because I am trying to copy and paste a scan result???
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Krusty
Logging Assistant
In Oz
Posts: 2,330 
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Post by Krusty on May 26, 2015 17:02:32 GMT -8
What is your Operating System including whether it is 32 bit or 64 bit?
Please read all steps carefully. If you are not sure about something or are having problems with a step, first please re-read the instructions.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than other tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows start up logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 1 Remover, so Please be patient as no one would want us to do a script wrong and hurt someone's Computer / System.
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Post by gareth2503 on May 26, 2015 17:10:47 GMT -8
I have read your post fully
My details are below
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 26-05-2015
Ran by GPhillips (administrator) on GPHILLIPS-PC on 27-05-2015 01:20:47
Running from C:\Users\GPhillips\Desktop
Loaded Profiles: GPhillips (Available Profiles: UpdatusUser & GPhillips)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
The computer starts up ok. it is slower than usual, there were multiple sndvol.exe applicaionts/processes running in task manager, these have now gone as I have uninstalled what i believe to be malware/trojan programs, however there are still multiple google chrome processes running when there is only one.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on May 26, 2015 17:39:30 GMT -8
Notes:
If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file. Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com/ to upload the file and then post the download link here in your reply post.
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Post by gareth2503 on May 26, 2015 23:15:01 GMT -8
<script src="http://pastebin.com/embed_js.php?i=7Y27PC1V"></script>
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Post by gareth2503 on May 26, 2015 23:16:40 GMT -8
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Post by gareth2503 on May 26, 2015 23:17:10 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 26, 2015 23:58:16 GMT -8
You did fine; we all learn new things every day.
FIRST >>>>Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Google Chrome
Freemake Video ConverterTo do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>>Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait.  If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. LAST >>>>Chrome -> The malware has changed the version of Chrome to a less secure type. The only way to fix this is to uninstall Chrome and re-install it. 64 bit: Reboot your machine and then go to here and download a fresh installer for Chrome. Double click on the downloaded file to install the latest version of Chrome. Your settings and extensions should be added automatically; please let me know if there are any errors with this. |
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