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Post by gareth2503 on May 27, 2015 9:29:50 GMT -8
Brilliant I have followed the instructions. I have uninstalled the two applications. Below is the fixlog.txt wikisend.com/download/768586/Fixlog.txtI haven't installed Chrome yet, I shall click on the link above and go through the instructions. Is there anything else I need to do? Many thanks for all of your help Gareth
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Post by gareth2503 on May 27, 2015 9:51:34 GMT -8
Hi. I have installed Chrome again following the links. It still appears that Chome is duplicating in the Task Manager. I have uploaded a snip of the Task Manager. Is this normal or is this spyware/malware opening up as chrome in the background wikisend.com/download/483496/ScreenCapture.PNGMany thanks again
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 27, 2015 18:20:37 GMT -8
That is normal for Chrome; it uses individual processes for pages and background tasks so that if one crashes or hangs, it does not interrupt the others. What I saw was normal. Read carefullyDownload Adwcleaner from here to your desktop and run a scan. You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning). It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a LogFile button in the middle of the main window; click that and it will make the log file. Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions). ONE SCAN ONLY, PLEASEAttach or paste the log back here for review and further instructions. Thanks.
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Post by gareth2503 on May 28, 2015 9:46:06 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on May 28, 2015 13:19:46 GMT -8
FIRSTPlease run AdwCleaner again (if you don't have it running from the last scan) and a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done). b) Make sure in your case all the items under each TAB are ticked / checked then. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted. d) It should create a new log afterwards (with S0 in the name). e) Please attach or copy the log into your reply here. SECONDMalwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Save results > link in the bottom right hand corner and select the Text file(*.txt) from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
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