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Post by frustrationgalore on Aug 17, 2015 22:08:38 GMT -8
Malwarebytes Report.txtI'm very sorry for not getting back to you earlier in the week. My internet provider has had repeated problems with local outages and super slow connections.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Aug 18, 2015 20:17:06 GMT -8
That's ok; at least you don't have wildfires to avoid / contend with.
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET Online Scanner << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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Post by frustrationgalore on Aug 20, 2015 22:20:59 GMT -8
ESETFile.txtEverything seemed to go pretty smoothly, except it doesn't look like ESET was uninstalled when I closed the program, even though I clicked the uninstall application on close box before clicking finish. I still see the application in the desktop.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Aug 21, 2015 21:41:47 GMT -8
If you have the Esetsmartinsaller_enu.exe (or similar named file) on your desktop, you can delete it. The uninstall at the end of the scan will not remove this file. You can check in the Start > Control Panel > Programs and Features to see if ESET Online Scanner is listed; if not then it uninstalled itself correctly.
Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. Also, please tell me how your system is running now. Thanks.
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Post by frustrationgalore on Aug 27, 2015 19:16:58 GMT -8
You were right about the ESET uninstall, it was just the file name that was leftover on the desktop. Fixlog.txtAnd my computer seems to be running normally right now.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Aug 27, 2015 21:13:36 GMT -8
If you did not do so at the end of its scan, please uninstall ESET Online Scanner at this time. You can use the Control Panel 'Add / Remove Programs' or 'Programs and Features' utility to uninstall it. Next, we need to remove the tools we've used during the cleaning of your machine. [/a] Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
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Post by frustrationgalore on Sept 23, 2015 18:38:02 GMT -8
Is Delfix another program that I need to give my antivirus a special allowance for? When I attempted to download it but the file was blocked because my antivirus said it was unsafe. Also, with the purge system restore and reset system settings, those won't erase anything else on my computer like pictures or Word files, right? I wouldn't think so, but I just want to double check.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Sept 23, 2015 20:19:43 GMT -8
DelFix is perfectly safe to run on your system. If Norton is complaining about it, then please disable Norton temporarily.
It will only remove the tools we used (except for Malwarebytes Antimalware; that tool it will leave) and there logs. None of your personal files will be removed or changed. The system settings are set to defaults (as defined by MS) because some of the tools changes settings like viewing hidden files, etc. The System Restore points are deleted to prevent possible accidental return of the malware by using a SR point from before the cleaning.
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Post by frustrationgalore on Oct 2, 2015 23:17:29 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Oct 2, 2015 23:20:16 GMT -8
Everything good? Thank you for the log.
You have a wonderful Fall and Winter seasons! Come back if you ever need any more help.
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