shinn
New Helpee
Posts: 8
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Post by shinn on Aug 19, 2015 18:36:11 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Aug 19, 2015 22:04:12 GMT -8
Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txtNOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemStart FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
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shinn
New Helpee
Posts: 8
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Post by shinn on Aug 24, 2015 13:30:58 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Aug 26, 2015 12:26:41 GMT -8
Thank you for the log; everything looks good with it. You can keep the Emsisoft Emergency Kit; since it is a "on-demand" scanner, it will not interfere with Norton. The choice is yours. We need to remove the tools we've used during the cleaning of your machine. [/a] Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please save the log file as once Notepad closes, the file is lost otherwise. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process. Your system looks clean and your logs are fine. Unless you want something else done, you are done and free to go.Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us.
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shinn
New Helpee
Posts: 8
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Post by shinn on Aug 28, 2015 4:42:39 GMT -8
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