Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 12, 2014 17:21:24 GMT -8
You did not follow the instructions as I stated Read in red the instructions about getting the script.
Quads
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Post by jenny024 on Jul 15, 2014 1:59:07 GMT -8
I ran FRST, it updated and when I pressed fix a widows message appeared saying
Farbar recovery scan tool has stopped working
What would you like me to do?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 15, 2014 9:57:57 GMT -8
Restart the system download the script the correct way start FRST and then click the Fix Button.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 17:14:31 GMT -8
Is the system with the rootkit, still causing FRST problems??
Quads
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Post by jenny024 on Jul 19, 2014 16:09:32 GMT -8
Hi,
I re downloaded the FRST program and shifted it to my desktop
I then re saved the fix log to my desktop
I then ran FRST and selected fix
I have attached the fix log, the folder is missing
In between I had ran Nortons anti virus and it has removed Trojan Gen
I still have the supra savings issue
Do you want me to run anything else?
Regards
Jenny
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 19, 2014 16:22:59 GMT -8
Yes I am trying to break things apart and the PUP you see is the lesser of evils compared to the Rootkit
Seen in log (not including any changes to Windows)
ZeroAccess:
C:\Users\Jenny\AppData\Local\Google\Desktop\Install
ZeroAccess:
C:\Program Files (x86)\Google\Desktop\Install
What did Norton detect as Trojan.Gen??
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 28, 2014 20:25:00 GMT -8
You must be finished slowly clean up the system with the tools.
Quads
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Post by jenny024 on Jul 29, 2014 14:17:02 GMT -8
I did not know I was suppose to be doing something
What exactly am I suppose to be doing?
I still have the supra saving ads always popping up when I click to do something else on the internet
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 29, 2014 14:51:35 GMT -8
I asked in the last post
What did Norton detect as Trojan.Gen??
Quads
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