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Post by sasssygirrll on Jul 9, 2014 19:51:27 GMT -8
Hi! I have this supra savings issues too!  I saw you recommended downloading a file from bleeping computer and putting the info in so I've attached them here. Attachment DeletedAttachment DeletedWindows 7 and 64 bit .Any help is appreciated! I've been trying to get rid of this thing for two weeks and it's driving me crazy..  Thank you! Best! |
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Post by sasssygirrll on Jul 9, 2014 19:53:50 GMT -8
These were the instructions I followed: Quads Avatar Jul 8, 2014 12:20:17 GMT -7 Quads said: Read Slowly and all of it. Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version. Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your Desktop The tool will start to run. When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs (FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. |
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 10, 2014 10:21:11 GMT -8
I have asked the other MR (who has not come online yet and is still training) if he wants to do your system as you ignored the warnings and guidelines that each thread has to start with, Some in BIG RED type, and I do so many systems including systems in front of me that I no longer do systems where users ignore guidelines / warnings / and instructions
It is too hard to deal with
Quads
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Post by sasssygirrll on Jul 10, 2014 12:07:41 GMT -8
I apologize, I was simply trying to be pro-active with your time and definitely was not trying to be disrespectful in any way. I apologize as my pro-activeness apparently seemed over-anxious and disrespectful which was not intended. I did read all the warnings from his post and thought these initial steps were safe steps to take to be pro-active.
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dbrisen
Malware Removalists
Posts: 3,688 
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Post by dbrisen on Jul 10, 2014 21:11:27 GMT -8
sasssygirrll,
Hi and welcome to the forum. My name here is dbrisen and I will be looking into this problem for you. Please hang on as I scan your logs and return with some instructions for your problem.
If you have any questions at any time, ask them here. Thanks.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 10, 2014 22:40:27 GMT -8
Please download the attached file, fixlist.txt, and place it on your desktop (the same place FRST64.exe is at).
Double click on FRST64.exe to start the program (Notice: the program may inform you that there is a new version; if so, it will download and start the newer version automatically for you; wait for this to finish before you start the FIX run).
Once the application is fully loaded, press the FIX button once and let the tool run.
If the tool asks to reboot your system, let it and it will open a report file named Fixlog.txt; this file should be saved on your desktop and also to the location C:\FRST\Logs with a date & time stamp added to the name.
Please attach either the file on your desktop or the one in the Log folder to your reply post here. Thanks; I will check this and give further instructions.
WARNING: THIS FIX IS FOR THIS USER AND THIS SYSTEM AT THIS TIME ONLY!!!! USE BY ANYONE ELSE, ON ANY OTHER SYSTEM OR AT ANY OTHER TIME CAN RESULT IN SYSTEM DAMAGE OR SYSTEM FAILURE. YOU HAVE BEEN WARNED!!!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 18, 2014 8:46:01 GMT -8
sasssygirrll, do you still need any help?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Aug 3, 2014 21:04:31 GMT -8
Thread is now inactive, Thread Closed
Quads
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