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Post by julieb1256 on Jul 18, 2014 15:36:51 GMT -8
Here are the next two logs! Your help is GREATLY appreciated!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 18, 2014 16:40:18 GMT -8
Step1 - Malwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
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Post by julieb1256 on Jul 18, 2014 19:46:01 GMT -8
MBAM log is attached!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 18, 2014 20:12:55 GMT -8
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET OnlineScan << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Under scan settings, DON'T Remove found threats (leave this unselected or unchecked) (reason for this is we don't want something deleted and then Windows won't load). Check the box in front of Scan Archives. So the first box is unchecked and the second box is checked.Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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Post by julieb1256 on Jul 19, 2014 7:03:33 GMT -8
Here is the ESET log.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 19, 2014 7:30:08 GMT -8
Thank you for the log files. I have looked them over and there are some extra identified malware that we will be removing here on the final steps. Just to let you know, it will possibly be a few hours after these scans below before I can get the fix script done for you but we should be finished in say 6 to 8 hours from now. Thanks.
Download OTL from here on to the Desktop. Disable Norton / Symantec for say 30mins - (Right click on the Norton icon in the Notification tray and select Disable Protection; you turn this back on after the scan is finished) Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 daysPress the Run Scan button. An OTL.txt and Extras.txt log files will be created. You can attach then to a post or copy_paste the logs text into a post here. If you have any problems come back and ask.
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Post by julieb1256 on Jul 19, 2014 8:45:04 GMT -8
No rush! I am leaving for vacation for several days. I'll be back on Thursday. Again, thank you for your help. You are a life saver!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 19, 2014 10:03:56 GMT -8
This fix script is for this user only and for use on this machine at its current state only!!! Any other use may result in system / program damage!
Download the attached Fix.txt file to your desktop. (If you need to use right click and select "Save link as ...")
Make sure other programs are closed and then double click on OTL.exe to start the program.
Click on Run Fix button and when OTL pops up with "No fix has been provided! Click OK to load it from a file or Cancel to cancel.", click on the OK and select the downloaded Fix.txt file on your desktop.
OTL will process the Fix.txt script and reboot your machine (so don't be alarmed). Please attach the log file OTL produces at the end of the run. Thanks.
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Post by julieb1256 on Jul 24, 2014 13:03:05 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Jul 24, 2014 16:36:09 GMT -8
Ok, looks like the forum format may have messed up the file a little, so let's try it one more time.
Right click on the file Fix.txt and select "Save Link As ..." . Choose your desktop as a place to save the file and then double click on it to view the contents. Notepad.exe should open with text that looks like the text in the quote box below...
If it does, then you can close Notepad.exe and run the OTL Fix one more time (follow the directions in my last post).
Let me know how this turns out.
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