Post by dbrisen on Oct 25, 2016 23:40:00 GMT -8
If Chrome doesn't get any better / clean then you can try the following:
First, try resetting the Chrome User Profile >>>>
Enter the keyboard shortcut (Windows key + E) to open Windows Explorer.
In the Windows Explorer window that appears enter the following in the address bar.
Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\
Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.
If that fails to fix the problem, uninstall and reinstall Chrome >>>>
First, download a fresh copy of the Chrome installer:
32 bit systems -32 bit here
64 bit systems - 64 bit here
Note: Save the download file to your desktop for easy finding later.
Next, uninstall Chrome using the Control Panel Remove program app:
Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):
Google Chrome
To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
Last, restart your system and install Chrome:
Double click on the install file on your desktop (from the First step) to run the installer.
Please use Chrome after the installation and check for any problems. If none, then you are done. If there are problems then continue to the following scan.
FRST scans >>>>
Read Slowly and all of it.
Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.
Place FRST64.exe onto your desktop from where ever it downloaded to. IF IT IS NOT ON THE DESKTOP (YOU DID NOT DOWNLOAD DIRECTLY TO DESKTOP), THEN RIGHT CLICK ON THE DOWNLOADED FILE AND SELECT CUT. FIND A BLANK SPOT ON YOUR DESKTOP AND RIGHT CLICK ON IT, SELECT PASTE AND THE FILE WILL BE ON THE DESKTOP. Thank You (this is very important later on)!
Start FRST64 that is on your Desktop by right clicking on it and selecting "Run as Administrator..." .
The tool will start to run.
When the tool opens click Yes to disclaimer. (if it does)
Press Scan button.
It will make two logs (FRST.txt and addition.txt) on your Desktop. Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. (Ask if you don't know how to do either of these).
Notes:
If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file.
Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com to upload the file and then post the download link here in your reply post.
First, try resetting the Chrome User Profile >>>>
Enter the keyboard shortcut (Windows key + E) to open Windows Explorer.
In the Windows Explorer window that appears enter the following in the address bar.
Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
Windows Vista/ Windows 7/ Windows 8: %LOCALAPPDATA%\Google\Chrome\User Data\
Locate the folder called "Default" in the directory window that opens and rename it as "Backup default."
Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser.
If that fails to fix the problem, uninstall and reinstall Chrome >>>>
First, download a fresh copy of the Chrome installer:
32 bit systems -32 bit here
64 bit systems - 64 bit here
Note: Save the download file to your desktop for easy finding later.
Next, uninstall Chrome using the Control Panel Remove program app:
Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):
Google Chrome
To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window.
Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.
Last, restart your system and install Chrome:
Double click on the install file on your desktop (from the First step) to run the installer.
Please use Chrome after the installation and check for any problems. If none, then you are done. If there are problems then continue to the following scan.
FRST scans >>>>
Read Slowly and all of it.
Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.
Place FRST64.exe onto your desktop from where ever it downloaded to. IF IT IS NOT ON THE DESKTOP (YOU DID NOT DOWNLOAD DIRECTLY TO DESKTOP), THEN RIGHT CLICK ON THE DOWNLOADED FILE AND SELECT CUT. FIND A BLANK SPOT ON YOUR DESKTOP AND RIGHT CLICK ON IT, SELECT PASTE AND THE FILE WILL BE ON THE DESKTOP. Thank You (this is very important later on)!
Start FRST64 that is on your Desktop by right clicking on it and selecting "Run as Administrator..." .
The tool will start to run.
When the tool opens click Yes to disclaimer. (if it does)
Press Scan button.
It will make two logs (FRST.txt and addition.txt) on your Desktop. Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. (Ask if you don't know how to do either of these).
Notes:
If your Security software blocks the running or download of FRST / FRST64, please disable the security software or make an exception for this file. FRST is updated very frequently and is safe to run but because of the frequent changes (to keep up with newest malware techniques) most Security Software does not approve of the unknown file.
Right now the forum will not allow one to attach the Addition.txt file so please use wikisend.com or pastebin.com to upload the file and then post the download link here in your reply post.