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Post by glorywriter on Jul 18, 2014 20:54:34 GMT -8
I have now completed this step as instructed. Thank you for your clear instructions.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 21:00:47 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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Post by glorywriter on Jul 18, 2014 21:06:36 GMT -8
# AdwCleaner v3.216 - Report created 19/07/2014 at 00:03:26 # Updated 17/07/2014 by Xplode # Operating System : Windows 8.1 (64 bits) # Username : Cynthia - MY-LAPTOP # Running from : C:\Users\Cynthia\Desktop\AdwCleaner.exe # Option : Scan
***** [ Services ] *****
***** [ Files / Folders ] *****
File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk Folder Found : C:\Program Files (x86)\Linkey
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{54739D49-AC03-4C57-9264-C5195596B3A1} Key Found : HKCU\Software\Softonic Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Found : [x64] HKCU\Software\Softonic Key Found : HKLM\Software\AVG SafeGuard toolbar Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126
-\\ Google Chrome v35.0.1916.153
[ File : C:\Users\Cynthia\AppData\Local\Google\Chrome\User Data\Default\preferences ]
*************************
AdwCleaner[R0].txt - [1396 octets] - [19/07/2014 00:03:26]
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1456 octets] ##########
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 21:17:46 GMT -8
I see Adwcleaner listed one item for AVG SafeGuard toolbar a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure in your case this item listed by Adwcleaner is NOT selected for removal Key Found : HKLM\Software\AVG SafeGuard toolbar all of the rest of the items under each TAB are to be ticked. just not the one in red above. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by glorywriter on Jul 18, 2014 21:27:51 GMT -8
# AdwCleaner v3.216 - Report created 19/07/2014 at 00:21:09 # Updated 17/07/2014 by Xplode # Operating System : Windows 8.1 (64 bits) # Username : Cynthia - MY-LAPTOP # Running from : C:\Users\Cynthia\Desktop\AdwCleaner.exe # Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\Program Files (x86)\Linkey File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{54739D49-AC03-4C57-9264-C5195596B3A1} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671} Key Deleted : HKCU\Software\Softonic [x] Not Deleted : HKLM\Software\AVG SafeGuard toolbar
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17126
-\\ Google Chrome v35.0.1916.153
[ File : C:\Users\Cynthia\AppData\Local\Google\Chrome\User Data\Default\preferences ]
*************************
AdwCleaner[R0].txt - [1548 octets] - [19/07/2014 00:03:26] AdwCleaner[S0].txt - [1330 octets] - [19/07/2014 00:21:09]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1390 octets] ##########
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 21:34:36 GMT -8
Is Chrome still giving us.yhs4.search.yahoo.com/
Quads
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Post by glorywriter on Jul 18, 2014 21:36:49 GMT -8
yes, I'm afraid it is.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 21:45:02 GMT -8
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Post by glorywriter on Jul 18, 2014 22:03:50 GMT -8
I have completed the steps as instructed.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 18, 2014 22:18:18 GMT -8
after restarting Chrome does it still appear
Quads
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