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Post by beamish1 on Jul 19, 2014 23:54:13 GMT -8
My pc is infected with the snapdo smartbar extension. However much I try I cannot get rid of it. Can you help
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 20, 2014 0:02:27 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
Quads
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Post by beamish1 on Jul 20, 2014 13:14:38 GMT -8
Sorry for late reply, out all day. I have read the post over several times I am running Windows Vista Home premium 32 bit. The exact details of the program installed are. Shopping helper smartbar version 11.61.63.17710 by Resoft ltd. website: snap.do This info was taken from the Nortons 360 diagnostic report that listed all installed programs. It is not however listed under Add/Remove programs list in control panel. My browser of choice is Chrome but I also use IE9 & have Safari as a back up. Both Chrome & IE are infected.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 20, 2014 15:07:58 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 32 bit version.Place FRST.exe onto your desktop from where ever it downloaded to. Start FRST that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. Quads
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Post by beamish1 on Jul 23, 2014 10:35:12 GMT -8
Hi, I downloaded the program & ran the scans as requested last Sunday. I copied & pasted the resulting logs to this thread & sent them to you, or so I thought. Logging back into the forum today I see these logs have not been added to thread I take it they did not arrive at your end. I attemped to run the tool again & Norton 360 had a fit & decided it was not safe & removed it from my PC. By any chance did you receive the logs or do I need to download & run the tool again.
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Post by beamish1 on Jul 23, 2014 10:45:51 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 23, 2014 14:45:05 GMT -8
You have not done as instructed!! FRST run from Running from C:\Users\brendan canning\Downloads IS NOT THE DESKTOP
Instead what you have done is created a shortcut to FRST and not placed the actual FRST.exe on the Desktop
System is a bit of a mess though
Quads
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Post by beamish1 on Jul 24, 2014 11:18:42 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 24, 2014 18:38:07 GMT -8
Use MSconfig and the Startup teb to enable these 3 items
MSCONFIG\startupreg: My Web Search Bar Search Scope Monitor => "C:\PROGRA~1\MYWEBS~1\bar\5.bin\m3SrchMn.exe" /m=2 /w /h
MSCONFIG\startupreg: MyWebSearch Email Plugin => C:\PROGRA~1\MYWEBS~1\bar\3.bin\mwsoemon.exe
MSCONFIG\startupreg: vatjlxga => C:\Users\BRENDA~1\AppData\Local\Temp\wsgmmwvej\qcyhoovtsbl.exe
MSCONFIG\startupreg: xqlcicns => C:\Users\BRENDA~1\AppData\Local\Temp\ksjmmvude\qcswrvhtsbl.exe
After the entries are ticked and applied, Restart the system so that Windows will now load those 4 registry keys (this may make the system slightly worse due to mainly the last 2 listed above) and start FRST run a new scan, creating a new FRST.txt log.
Post that one back here.
Quads
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Post by beamish1 on Jul 25, 2014 15:22:24 GMT -8
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