Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 23, 2014 23:15:29 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Just close Adwcleaner down (not cleaning anything) if I have logged off and gone to bed Quads
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Post by jonahm on Jul 23, 2014 23:21:39 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jul 23, 2014 23:29:33 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure in your case all the items under each TAB are ticked / checked then. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by jonahm on Jul 23, 2014 23:38:20 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jul 24, 2014 16:49:19 GMT -8
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Post by jonahm on Jul 25, 2014 5:24:03 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jul 25, 2014 17:37:50 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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Post by jonahm on Jul 26, 2014 7:05:07 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jul 27, 2014 17:42:42 GMT -8
Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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Post by jonahm on Jul 27, 2014 18:56:27 GMT -8
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