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Post by pgregnel on Aug 12, 2014 20:06:19 GMT -8
Please see attached log.
Greg
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Aug 12, 2014 20:16:52 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by pgregnel on Aug 12, 2014 20:32:07 GMT -8
S0 file attached. Norton doesn't do a good job with malware attacks. What program would you suggest installing to prevent possible future occurrences?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Aug 12, 2014 20:43:51 GMT -8
A PUP is not Malware and so is not seen or detected as such even by other AV's or security programs The is why no detection unless really bad and crosses a invisible line to be added to detections as PUP's or PUA's.
MBAM do detect PUP's (but not all) as PUP.Optional ........ one or 2 AV's do but only if you select for the AV to detect for PUP's, if you say no it won't so so.
Your Browsers should be much better) before we start step 4 (cleanup)
Quads
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Post by pgregnel on Aug 12, 2014 20:53:53 GMT -8
The browsers seem fine. I did notice a noticeable improvement on the speed of the reboot when the adware program asked for a reboot. Will Norton 360 detect PUP's?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Aug 12, 2014 21:08:56 GMT -8
Some of the BAD ones as PUA. instead of PUP Examples: www.symantec.com/security_response/writeup.jsp?docid=2014-052011-4253-99www.symantec.com/security_response/writeup.jsp?docid=2013-080900-1117-99Or without the PUA in the detection name like : www.symantec.com/security_response/writeup.jsp?docid=2014-040317-4040-99On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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Post by pgregnel on Aug 13, 2014 18:18:51 GMT -8
Had to get some rest and go to work. Scan finished but I forgot to save the list. Running scan again. It did show 14 files with issues. BRB.
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Post by pgregnel on Aug 14, 2014 3:38:53 GMT -8
Please see attached file as a result of the scan from ESET.
Thanks, Greg
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Aug 14, 2014 10:39:01 GMT -8
Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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Post by pgregnel on Aug 14, 2014 13:26:10 GMT -8
Files attached.
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