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viknok
Aug 13, 2014 22:52:48 GMT -8
Post by lemony on Aug 13, 2014 22:52:48 GMT -8
ok, so the viknok Trojan is gone now and I should just ignore any warning from Norton about it?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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viknok
Aug 13, 2014 23:08:35 GMT -8
Post by Quads on Aug 13, 2014 23:08:35 GMT -8
Does the system restart and Windows load OK??
Quads
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viknok
Aug 13, 2014 23:14:15 GMT -8
Post by lemony on Aug 13, 2014 23:14:15 GMT -8
going to restart now
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viknok
Aug 13, 2014 23:27:29 GMT -8
Post by lemony on Aug 13, 2014 23:27:29 GMT -8
I restarted windows and everything seems fine, the desktop was blank for about 30 seconds(which gave me a scare) but then everything came up. I can't believe that's it, Thank you for your help and for making everything easy to do and follow on my end. Should I leave FRST and the text files on my computer or would having them on the flash drive in case something goes wrong be enough?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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viknok
Aug 13, 2014 23:32:21 GMT -8
Post by Quads on Aug 13, 2014 23:32:21 GMT -8
No it is not, there is what I call 4 major steps and maybe sorting Nortons History.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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viknok
Aug 13, 2014 23:35:50 GMT -8
Post by Quads on Aug 13, 2014 23:35:50 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here
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viknok
Aug 13, 2014 23:52:59 GMT -8
Post by lemony on Aug 13, 2014 23:52:59 GMT -8
Here is the results from the report.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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viknok
Aug 13, 2014 23:58:32 GMT -8
Post by Quads on Aug 13, 2014 23:58:32 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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viknok
Aug 14, 2014 0:13:25 GMT -8
Post by lemony on Aug 14, 2014 0:13:25 GMT -8
It was left pending, I did the clean and it restarted windows. Here is the log from the clean.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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viknok
Aug 14, 2014 0:22:12 GMT -8
Post by Quads on Aug 14, 2014 0:22:12 GMT -8
You may want to wait and do this tomorrow, or I would say it would be tomorrow my time (NZST) before I see the results anyway. On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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