jaybe
New Helpee
Posts: 12
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Post by jaybe on Sept 19, 2014 13:05:08 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 19, 2014 15:02:31 GMT -8
Looks like Adwcleaner may have struggled with one folder, I will double check that later On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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jaybe
New Helpee
Posts: 12
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Post by jaybe on Sept 20, 2014 22:48:21 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 20, 2014 22:56:49 GMT -8
Just close ESET scanner 2 of the detected items are not to be removed, Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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jaybe
New Helpee
Posts: 12
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Post by jaybe on Sept 21, 2014 10:09:55 GMT -8
Quads, As requested :- Attachment Deleted
Attachment Deleted
When/how do the detected items from the ESET scan get removed?
You mentioned Adwcleaner struggled with a folder - what do I do with that?
Regards
Jaybe
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 21, 2014 10:20:07 GMT -8
In the Control panel => Programs => Uninstall
Uninstall in the list of programs
"ESET Online Scanner" = ESET Online Scanner v3
I have to script for the rest, In your case am using the OTL, and ESET logs
Quads
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jaybe
New Helpee
Posts: 12
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Post by jaybe on Sept 22, 2014 11:37:40 GMT -8
Quads, ESET scanner uninstalled via control panel.
Regards,
Jaybe
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 22, 2014 14:57:33 GMT -8
Start OTL, Right click "Run as Administrator" Under Copy and paste What I have put in the .txt file I have attached, all the way to the bottom ([REBOOT] is the last command line) , It is in the correct line by line layout as it is to be for OTL to understand, what I want it to do. (include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button) The output log, should be placed in the C:\_OTL\MovedFiles folder after, to attach back here. Looks like a txt file not a Folder Quads
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jaybe
New Helpee
Posts: 12
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Post by jaybe on Sept 23, 2014 11:18:56 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 23, 2014 11:23:52 GMT -8
Tools and Quarantines we used to be removed Please download DelFix by Xplode to your Desktop. toolslib.net/downloads/viewdownload/2-delfix/Double-click to run the program; Note: Windows Vista/7/8 users right-click and choose Run as administrator Make sure the Remove Disinfection tools is ticked / selected in the list Click RUNA log will be opened after the operation is finished Copy and Paste it in your next reply Quads
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