arfur
New Helpee
Posts: 22
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Post by arfur on Sept 29, 2014 20:14:52 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 29, 2014 20:25:51 GMT -8
Did your system restart??
Quads
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arfur
New Helpee
Posts: 22
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Post by arfur on Sept 29, 2014 20:34:38 GMT -8
Yes
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 29, 2014 20:49:01 GMT -8
The Items are Now in a Quarantine folder of mine for now, the items MBAM found have also been shifted in there also, until the tools get removed later Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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arfur
New Helpee
Posts: 22
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Post by arfur on Sept 29, 2014 21:03:18 GMT -8
Ran Scan, ended displaying "Pending. Please uncheck elements you don't wish to remove" Ran Log, results attached Attachment Deleted
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 29, 2014 21:15:09 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. Except the entries for
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk (Norton )c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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arfur
New Helpee
Posts: 22
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Post by arfur on Sept 29, 2014 21:33:32 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 29, 2014 21:52:57 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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arfur
New Helpee
Posts: 22
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Post by arfur on Sept 30, 2014 1:13:59 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Sept 30, 2014 10:05:08 GMT -8
Just close ESET scanner 2 of the detected items are not to be removed, Download OTL www.bleepingcomputer.com/download/otl/ On to the Desktop Click on the Blue Button on the download page Download Now @ Authors Site Disable your AV for say 30mins or More Start OTL, (Right click and from the menu choose "Run as Administrator") Click the Scan All Users checkbox. Change file age to 90 days Press the An OTL.txt and extras.txt will be created. To attach back in a post Quads
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