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Post by rickyg on Oct 19, 2014 6:24:43 GMT -8
I have Trojan.Poweliks. My machine runs Windows 7 Professional 64-bit. I am using Norton Internet Security and Malwarebytes. My browser is Internet Explorer 10. I have read some of the threads and I now have downloaded FRST64.exe. My problems are like most -- many instances of dllhost.exe *32. Also, my security settings won't let me download anything. I can solve this but it is only temporary. Also, my cookies are erased. I also have Trojan.Adclicker. Please let me know what I need to do next. I'm ready to send you FRST.txt. Thank you in advance for your help.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 19, 2014 9:15:02 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
STUPIDITY Who told you to get FRST and it may be in the wrong location, there are reasons why we give Guidelines including NOT TO DO ANYTHING UNLESS TOLD TO!!!!!!!!!!!!!!!!!!!!!!!!!!
Quads
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Post by rickyg on Oct 19, 2014 15:35:10 GMT -8
I have read your post fully and I understand. I read a post on this forum from somebody with my same problem so I downloaded FRST. It is in a folder on drive C: I am now waiting for you before I do ANYTHING!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 19, 2014 15:52:42 GMT -8
Plese be patient as we have systems where users have used tools so the output logs look different and the 2 systems that looks like servers with domains that are powelik ed.
Quads
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Post by rickyg on Oct 19, 2014 16:41:23 GMT -8
Just so you understand....I haven't run FRST, I just downloaded it. Norton Internet Security told me the name of the trojan was "Trojan.Poweliks".
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 19, 2014 18:31:20 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/and upload the addition.txt there, then post the download link back in a message Quads
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Post by rickyg on Oct 20, 2014 5:19:09 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 12:36:35 GMT -8
Hmmmmm Did you have at some stage have the system infected with a Ransomlock like a Variant of ICE CyberCrime Ransom?? Just seeing one entry being pointed out in the log for the command processor
Quads
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Post by rickyg on Oct 20, 2014 15:11:50 GMT -8
I have never heard of ICE CyberCrime Ransom. I'm on my PC all the time and nothing out of ordinary until Friday when Trojan.Powelits and Trojan.AdClicker showed up. Also, since signing up on this forum, my PC Ethernet cable is unplugged until I want to see any posts from you. I'm doing everything else on my iPad.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 19:21:39 GMT -8
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
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