M
New Helpee
Posts: 22
|
Post by M on Oct 20, 2014 14:36:31 GMT -8
Did you want me to wait for dbrisen to do the adwcleaner?
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 20, 2014 14:44:04 GMT -8
Yes
I just stepped in as he was offline and you stated abut the CPU and may have to shut down the system, (system under load) so once I spotted your post (and I am going though a lot of threads) I quickly broke Tracur / Zbot to calm your system down (with hope) and then you can quietly wait.
Quads
|
|
M
New Helpee
Posts: 22
|
Post by M on Oct 20, 2014 14:46:19 GMT -8
Thank you so much for your help.
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Oct 20, 2014 18:24:55 GMT -8
Yes, glad the Quads stepped in in my absence. Thank you, Quads.
Please continue on with the AdwCleaner scan and log posting.
|
|
M
New Helpee
Posts: 22
|
Post by M on Oct 20, 2014 18:50:06 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Oct 20, 2014 19:49:59 GMT -8
Please run AdwCleaner again (if you don't have it running from the last scan) and
a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done).
b) Make sure in your case all the items under each TAB are ticked / checked then.
c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.
d) It should create a new log afterwards (with S0 in the name).
e) Please attach or copy the log into your reply here.
|
|
M
New Helpee
Posts: 22
|
Post by M on Oct 20, 2014 20:21:30 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Oct 20, 2014 21:38:44 GMT -8
Step1 - Malwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
|
|
M
New Helpee
Posts: 22
|
Post by M on Oct 21, 2014 11:10:30 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Oct 21, 2014 14:15:04 GMT -8
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET OnlineScan << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
|
|