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Post by tonydown on Oct 20, 2014 8:32:13 GMT -8
Multiple copies of both processes appear and consume memory and processors - can delete using task manager, but only temporarily - Using Gateway FX, Windows 7 Home Premium 64 bit (all updates) 8 G RAM - Norton Scan & Malwarebytes Scan find nothing
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 8:43:52 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
Quads
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Post by tonydown on Oct 20, 2014 8:46:16 GMT -8
Read and understand
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 9:30:23 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/and upload the addition.txt there, then post the download link back in a message Quads
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Post by tonydown on Oct 20, 2014 11:31:00 GMT -8
When trying to download FRST64.exe, I get a message sayng my current security settings do not allow this program to download - Norton Int Sec is off, windows defender & windows firewall are off - what else should I look at?? Rebooted in safe mode w/ networking, still unable to download FRST, same security setting message NOTE: removed Spybot and Malwarebytes from system - still unable to download FRST
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 14:38:33 GMT -8
For Internet Explorer Start Internet Explorer. Click Tools ยป Options.Click on the Security tab. Select the Internet Zone. Click on the Custom Level button Click on Enable on the File Download in the Downloads section Click OK. Now download something just to test you can download ready for the next step Quads
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Post by tonydown on Oct 20, 2014 15:38:58 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 20, 2014 15:57:26 GMT -8
It looks like your other .exe process is not loading and so does not show itself for me to break its structure
Uninstall
Spybot S & D
and then in Normal Mode
Delete the addition.txt that is on your desktop (the file FRST creates)
Then Start FRST and before starting a scan make sure the addition option is ticked / selected
Then run a new scan with FRST
Post back the 2 new FRST.txt and addition.txt logs it creates
Quads
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Post by tonydown on Oct 20, 2014 20:05:52 GMT -8
the problem is not that the additional txt isn't being created. the problem is that the forum manager will not load the additional txt - get a message saying unable to parse the additional txt, loads the first TXT OK - tried to copy the additional text from a notepad copy and when I load the copied text into the reply and hit load . . . it blocks me - I've looked at the actual additional text and it looks similar to the first. Is there something I could read & relay to you? I have tried twice now rescanning and creating the reports with identical results
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Post by tonydown on Oct 20, 2014 20:08:41 GMT -8
Almost forgot, I uninstalled Spybot earlier tonight, so that's done
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