|
Post by ccritt on Oct 22, 2014 19:18:53 GMT -8
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 22, 2014 21:23:07 GMT -8
No point carrying on with Adwcleaner, Most are for Norton and I can deal to the 1 file later. On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check DON'T (NO)</font></b> check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
|
|
|
Post by ccritt on Oct 23, 2014 8:43:23 GMT -8
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 23, 2014 15:52:36 GMT -8
Uninstall
ESET Online scanner and US Tech Support Framework
I will create a script for US Tech Support Framework (the files and folders listed back in the FRST logs and the ESET log.
Quads
|
|
|
Post by ccritt on Oct 23, 2014 19:29:00 GMT -8
ESET Online scanner and US Tech Support Framework Uninstalled.
Do you think that US Tech support are infested or sent this Trojan? I got them to remove malware - however they were also very pushy to try and sell monthly service.
Thanks for any advise or insight.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 23, 2014 22:56:49 GMT -8
US Tech Support is known as a PUP /PUA basically they are boarderline / iffy and sometimes AV's eventually may add them to definition databases.
ESET with the right setting has already added it to their definitions.
Quads
|
|
|
Post by ccritt on Oct 24, 2014 6:33:53 GMT -8
Thanks Quads - look forward to your script
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 24, 2014 17:29:39 GMT -8
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
|
|
|
Post by ccritt on Oct 25, 2014 8:24:03 GMT -8
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Oct 25, 2014 15:56:42 GMT -8
Tools and Quarantines we used to be removed Please download DelFix by Xplode to your Desktop. toolslib.net/downloads/viewdownload/2-delfix/Double-click to run the program; Note: Windows Vista/7/8 users right-click and choose Run as administrator Make sure the Remove Disinfection tools is ticked / selected in the list Click RUNA log will be opened after the operation is finished Copy and Paste it in your next reply Quads
|
|