simba
New Helpee
Posts: 30
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Post by simba on Oct 21, 2014 12:38:53 GMT -8
Hi I just found this forum after running Norton 360, power eraser and Sophos scans which did not find the malware to fix. Symptoms are dllhost*32exe com surrogates, multiple versions, with heavy performance demands, in my task manager processes window and superslowness in general. I've been working on this for 3 days. I just read the instructions you gave another user and I'm willing to follow them but as I read them I need to start from scratch here on a separate thread so I can work directly with you.
Thanks in advance for your assistance. And if you know any creative curse words I can spit at the guys who put this junk on my PC let me know.
e
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 21, 2014 13:06:29 GMT -8
Do Not use advanced tools or any tools used on this board without supervision.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
We need to know your Operating System and if it is 32 bit or 64 bit.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System
Quads
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simba
New Helpee
Posts: 30
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Post by simba on Oct 22, 2014 9:15:40 GMT -8
I have read the post fully. thanks
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 22, 2014 17:05:43 GMT -8
cranberry143 and simba are the same User / System as seem by the trace.
2 Profiles by the same person are a no go.
Quads
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simba
New Helpee
Posts: 30
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Post by simba on Oct 22, 2014 18:10:52 GMT -8
I didn't mean to make another profile. Don't know how that happened. I just found how to delete it and deleted the one I wasn't using. Hope that resolves it. thanks
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 22, 2014 20:54:53 GMT -8
Windows Vista, Windows 7 or Window 8
Quads
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simba
New Helpee
Posts: 30
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Post by simba on Oct 23, 2014 4:33:55 GMT -8
win 7 home premium SP1
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 23, 2014 14:10:20 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/and upload the addition.txt there, then post the download link back in a message Quads
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simba
New Helpee
Posts: 30
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Post by simba on Oct 23, 2014 18:31:18 GMT -8
I have an admin account and a user account on my home PC. The issue seems to happen on the user account only. Do I download the above into the user account or the admin account? Also, both Norton and IE's smart screen filter want to deny the download. How do I disable those?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 23, 2014 18:41:35 GMT -8
Disable just the Auto-Protect and SONAR in Norton, leave the Firewall turned on.
use the Admin account or a user accound that has Admin rights not a account with "limited" rights.
Quads
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