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Post by tomav3 on Dec 8, 2013 14:34:19 GMT -8
My computer has been infected with "SmartShopper," a possible malware that inserts links all though internet pages I visit, causing popups linking to other sites I do not want to visit. I have done a complete Norton system scan, but nothing was found. I tried using the Win add/remove programs in the Control Panel, and tried the Revo uninstaller, but no luck with either effort. I tried using Win explorer to search for it in my system, but I cannot find it. I use Windows 7 OS and Firefox browser What can I do to remove "SmartShopper" infection?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 8, 2013 14:38:13 GMT -8
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Reply stating you have read the post fully.
Quads
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Post by tomav3 on Dec 9, 2013 13:28:14 GMT -8
I have read your post fully and understand. Other than the details about 'SmartShopper' posted in my original message, above, I see no other problems with my computer. I have experienced no problems with start-up, no blank screen where cursor goes no further, no freezing of screen. The only other problem I am experiencing is Adobe Flash keeps crashing (Firefox) and I have problems downloading it. (A search indicates many other people have the same problem.) I use Firefox as main browser. I also have IE and Chrome, but do not use either of those very often.MS Windows 7 Home Premium
Additional info:
6.1.7601 Service Pack 1 Build 7601
HP-Pavillion NY619AA-ABA op6226f
X64-based PC
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 9, 2013 13:32:48 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. Quads
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Post by tomav3 on Dec 10, 2013 18:39:02 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 10, 2013 18:54:57 GMT -8
Looks like a theory another Malware Remover had was somewhat correct.
In the meantime Uninstall
Spybot S&D
From the programs list.
Quads
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Post by tomav3 on Dec 10, 2013 19:13:06 GMT -8
OK, have removed Spybot S&D (and restarted computer).
Tomav3
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 10, 2013 19:44:44 GMT -8
I think there is a couple more, but I will let other tools look later.
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST64 that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
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Post by tomav3 on Dec 10, 2013 20:00:52 GMT -8
Attachment Deleted
OK, Quads, here is the fixlog.txt.
BTY: In the process of running this, a note popped up saying to restart my computer. Should I do that.
thanks,
tomav3
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 10, 2013 20:04:30 GMT -8
Yes
Quads
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