My computer has been infected with "SmartShopper," a possible malware that inserts links all though internet pages I visit, causing popups linking to other sites I do not want to visit. I have done a complete Norton system scan, but nothing was found. I tried using the Win add/remove programs in the Control Panel, and tried the Revo uninstaller, but no luck with either effort. I tried using Win explorer to search for it in my system, but I cannot find it. I use Windows 7 OS and Firefox browser What can I do to remove "SmartShopper" infection?
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
I have read your post fully and understand. Other than the details about 'SmartShopper' posted in my original message, above, I see no other problems with my computer. I have experienced no problems with start-up, no blank screen where cursor goes no further, no freezing of screen. The only other problem I am experiencing is Adobe Flash keeps crashing (Firefox) and I have problems downloading it. (A search indicates many other people have the same problem.) I use Firefox as main browser. I also have IE and Chrome, but do not use either of those very often.MS Windows 7 Home Premium