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Post by jmpauter on Nov 7, 2014 5:51:23 GMT -8
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 7, 2014 7:43:56 GMT -8
The last FRST scan confirmed that ComboFix did its job even if it was not able to make a complete log file. Please do the following to remove ComboFix properly from your system: Click on the START Orb (Start Menu), go to Run and type in combofix /uninstall and click OK. (Notice the space between the X and the / ). Next, if you did not uninstall ESET Online Scanner earlier, please go to Start > Control Panel > Programs and Features > select ESET Online Scanner and click on Uninstall. Last, we need to remove the tools we've used during cleaning your machine (Notice the changes in the picture and the instructions). [/a] [*]Ensure the following is ticked: - Activate UAC
- Remove disinfection tools
- Create registry backup
- Purge system restore
- Reset system settings
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process.
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Post by jmpauter on Nov 7, 2014 10:40:00 GMT -8
Here's the log from DelFix: wikisend.com/download/194738/delfix-log.txt
When I followed the instructions to uninstalled ESET Online Scanner, I was unable to find that name in the list of Programs.
When I followed the instructions to uninstall ComboFix I got this message: Windows cannot find 'combofix'. Make sure you typed the name correctly, and then try again
From what I can see the only thing that appears to still be on my desktop are some of the txt log files and Malwarebytes Anti-Malware.
The only "odd" thing I'm noticing is that when using IE I still can't get Google or Yahoo to load, it looks like IE isn't even trying to go to those sites. I am not having any problems going to any other website at this time.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 7, 2014 13:44:16 GMT -8
DelFix has been updated to remove ComboFix the correct way so it was handled when you ran DelFix.
As to the IE problem, I would advise you to reset IE to defaults by going to Internet Options, the Advanced tab and click on Reset... in the Reset Internet Explorer Settings section. You will have to close IE (if it is open) and possibly restart your system for the setting changes to take affect. Let me know if that does or doesn't work for your problem.
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Post by jmpauter on Nov 7, 2014 14:55:34 GMT -8
The IE reset has appeared to correct that problem.
Do I need to do anything with Malwarebytes Anti-Malware at this time?
Thanks again for all of your help up to this point, I really appreciate it!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 7, 2014 15:07:08 GMT -8
You can keep Malwarebytes Anti-Malware on your system if you like. The free version does not have any real time scanning drivers to interfere with your AV / AS solutions. You just update MBAM when you want to scan with it and then start a scan. It is a great second line of defense against malware.
Or you can uninstall it, the choice is yours.
Your system looks clean and your logs are fine. Unless Quads wants something else done, you are done and free to go.
Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
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Post by jmpauter on Nov 7, 2014 16:38:22 GMT -8
One last question (I mean it ), I have no idea what the malware I had on my computer did. Should I just assume that I need to change every password (and maybe even ID) for all of my on-line accounts like banking, shopping, etc? Is there any other action I should take now that the malware is gone to ensure that whoever was responsible for it doesn't "do" anything with whatever info they might have gotten?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 12, 2014 17:20:49 GMT -8
Change your Online Banking Passwords etc.
Quads
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