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Post by deadlypants on Oct 31, 2014 7:05:16 GMT -8
Dear Quads: Seeking your team's assistance in removing items ref: Subj line.
PC Specs as follows: Dell E4600 Intel Core 2 Duo 2.4 GHz 8GB RAM Windows 7 Professional 64 Bit Norton 360
I have read your terms and conditions in other posts and agree to them in full.
I have downloaded FRST 64 bit and run the scans, results as follows ; and Addition.txt Addition.txt
I am awaiting further instructions.
Thank you for you and your team's superior work,
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Post by deadlypants on Oct 31, 2014 7:33:32 GMT -8
Quads: Please disregard last files. I mistakenly ran FRST from the downloads folder and not the desktop. I reran FRST from the desktop, results as follows . and Addition.txt. Thank you.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 31, 2014 9:32:27 GMT -8
Who told you to run FRST, which is against board guidelines / warnings on every threads, Maybe just can't read, or just want to do their own thing.
Did not really read the terms and conditions
Quads
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Post by deadlypants on Oct 31, 2014 9:40:53 GMT -8
I apologize profusely. Will you help me address these issues? Awaiting your instruction. I understand if you decide not to help due to my failure to follow the rules. Thank you, DP
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 31, 2014 9:43:23 GMT -8
It now create a extra first step to reset data start points
Quads
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Post by deadlypants on Oct 31, 2014 9:46:16 GMT -8
Understood. I will take no action without your specific direction.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Oct 31, 2014 20:34:13 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system. This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems. Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System
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