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Post by compytriageplease on Nov 2, 2014 4:58:32 GMT -8
Attached is the requested AdwCleaner Log. Thanks!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 2, 2014 18:39:33 GMT -8
Please run AdwCleaner again (if you don't have it running from the last scan) and
a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done).
b) Make sure in your case all the items under each TAB are ticked / checked EXCEPT for the following:
***** [ Files / Folders ] *****
Folder Found : C:\Users\Rohan\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Folder Found : C:\Users\Rohan\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
***** [ Registry ] ***** Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk Key Found : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.
d) It should create a new log afterwards (with S0 in the name).
e) Please attach or copy the log into your reply here.
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Post by compytriageplease on Nov 2, 2014 20:51:24 GMT -8
Please see attached. Thanks!
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 2, 2014 21:25:03 GMT -8
Malwarebytes' Anti-MalwarePlease download the latest version of Malwarebytes' Anti-Malware from HereDouble Click on the mbam-setup.exe file to install the application. Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
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Post by compytriageplease on Nov 3, 2014 5:25:40 GMT -8
Malwarebytes Report attached.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 3, 2014 7:25:39 GMT -8
Run MBAM once again and have it Delete / Quarantine the malware it finds.
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET OnlineScan << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
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Post by compytriageplease on Nov 3, 2014 13:26:55 GMT -8
I followed the instructions but ESET did not detect anything. It didn't allow me to save a .txt file. So I took a screenshot and attached it to show what the results were. It took about 3 hours to scan.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 3, 2014 17:40:54 GMT -8
The quickest way to handle this is Run Malwarebytes AntiMalware again and Quarantine / Delete / Fix anything it finds. Then, we need to remove the tools we've used during cleaning your machine [/a] [*]Ensure the following is ticked: - Remove disinfection tools
- Activate UAC
- Create registry backup
- Purge system restore
[/ul] Then click Run. The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. Once you have the log file saved, please reboot your system to complete the clean up process.
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Post by compytriageplease on Nov 7, 2014 5:40:54 GMT -8
My apologies for the length of time between posts. I had some family priorities that didn't allow me to finish getting this taken care of. I appreciate your patience and helping me get through this malware issue on my computer. I can't thank you enough for your assistance. Not sure why ya'll do this for free but it's greatly appreciated on my end, that's for sure!
Please see attached log.
EDIT: There were no issues to report when I ran the Malwarebytes program again before running the DelFix.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 7, 2014 13:26:15 GMT -8
Absolutely not a problem (as you can see we are quite busy here) as I know Family comes first, my friend.
Your system looks clean and your logs are fine. Unless Quads wants something else done, you are done and free to go.
Final word from me: Surf safely, and watch when installing or letting anything add itself to your system. Remember, the best security is not on your system but in the chair in front of it. Take care and thanks for sticking with us in this rushed time.
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