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Post by adnan82 on Nov 4, 2014 2:55:25 GMT -8
Looks like I've fallen into this trap that a few others have.
I've got this infection on my work computer which I need connected back up again urgently
as attached:
please help guys
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Post by adnan82 on Nov 4, 2014 5:49:32 GMT -8
not sure if I was missed cause I read the readme and understart parts from other threads and people with the same issue and did as advised from those by taking the steps and adding the frst.txt
Please confirm of this is ok.
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Post by delphie on Nov 4, 2014 6:57:27 GMT -8
Well, you were not missed. People have been asleep. You also disregarded the guidelines that say "Do not use any tools until asked to do so." You have run FRST without being asked and also failed to read sufficiently to know that the FRST additions.txt is also required. When there are this many people ahead of you, which you must have noticed, you don't get to hurry things up. You must wait your turn.
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!.
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System
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Post by adnan82 on Nov 4, 2014 8:13:42 GMT -8
Apologies, I wasn't trying to jump but just go with the flow.
Windows 7 Professional 64
Issues: Can't install any anti virus no internet connection sound inputs disabled personalisation has forced into classic view, can't change it back can't go into networking safe mode
I have my laptop so I can download things and move them to the pc with my external hdd
Before finding this forum I tried malware bytes which found nothing and I use windows that found a trojan that it said it delete. Both were done in safe mode but neither removed the dll from running processes. (I have the additions.txt and FRST.txt file when you require it)
I've shut the system down for now.
fully read your post and await your instructions before doing anything now:
god speed
Thanks.
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Post by delphie on Nov 4, 2014 9:11:27 GMT -8
Those are more serious issues than just Poweliks, I suspect. Post both of the logs together in your next post.
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Post by adnan82 on Nov 4, 2014 9:33:30 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 7, 2014 22:31:14 GMT -8
The trouble you have is that you have disable a lot of Services Windows requires or are starting in diagnostic mode
MSCONFIG/TASK MANAGER disabled items
MSCONFIG\Services: ABBYY.Licensing.FineReader.Professional.11.0 => 2 MSCONFIG\Services: AdobeARMservice => 2 MSCONFIG\Services: AdobeFlashPlayerUpdateSvc => 3 MSCONFIG\Services: AeLookupSvc => 3 MSCONFIG\Services: ALG => 3 MSCONFIG\Services: AppIDSvc => 3 MSCONFIG\Services: Apple Mobile Device => 2 MSCONFIG\Services: AppMgmt => 3 MSCONFIG\Services: aspnet_state => 3 MSCONFIG\Services: AudioEndpointBuilder => 2 MSCONFIG\Services: AudioSrv => 2 MSCONFIG\Services: AxInstSV => 3 MSCONFIG\Services: BDESVC => 3 MSCONFIG\Services: BFE => 2 MSCONFIG\Services: BITS => 2 MSCONFIG\Services: Bonjour Service => 2 MSCONFIG\Services: Browser => 3 MSCONFIG\Services: bthserv => 3 MSCONFIG\Services: CertPropSvc => 3 MSCONFIG\Services: clr_optimization_v4.0.30319_32 => 2 MSCONFIG\Services: clr_optimization_v4.0.30319_64 => 2 MSCONFIG\Services: COMSysApp => 3 MSCONFIG\Services: CryptSvc => 2 MSCONFIG\Services: CscService => 3 MSCONFIG\Services: defragsvc => 3 MSCONFIG\Services: Dhcp => 2 MSCONFIG\Services: Dnscache => 2 MSCONFIG\Services: dot3svc => 3 MSCONFIG\Services: DPS => 2 MSCONFIG\Services: EapHost => 3 MSCONFIG\Services: EFS => 2 MSCONFIG\Services: ehRecvr => 3 MSCONFIG\Services: ehSched => 3 MSCONFIG\Services: eventlog => 2 MSCONFIG\Services: EventSystem => 2 MSCONFIG\Services: Fax => 3 MSCONFIG\Services: fdPHost => 3 MSCONFIG\Services: FDResPub => 3 MSCONFIG\Services: FontCache => 3 MSCONFIG\Services: FontCache3.0.0.0 => 3 MSCONFIG\Services: gupdate => 2 MSCONFIG\Services: gupdatem => 3 MSCONFIG\Services: gusvc => 3 MSCONFIG\Services: hidserv => 3 MSCONFIG\Services: hkmsvc => 3 MSCONFIG\Services: HomeGroupListener => 3 MSCONFIG\Services: HomeGroupProvider => 3 MSCONFIG\Services: HP DS Service => 2 MSCONFIG\Services: HP LaserJet Service => 2 MSCONFIG\Services: idsvc => 3 MSCONFIG\Services: IEEtwCollectorService => 3 MSCONFIG\Services: IePluginService => 2 MSCONFIG\Services: IePluginServices => 2 MSCONFIG\Services: IKEEXT => 2 MSCONFIG\Services: IPBusEnum => 3 MSCONFIG\Services: iphlpsvc => 2 MSCONFIG\Services: iPod Service => 3 MSCONFIG\Services: KeyIso => 3 MSCONFIG\Services: KtmRm => 3 MSCONFIG\Services: LanmanServer => 2 MSCONFIG\Services: LanmanWorkstation => 2 MSCONFIG\Services: lltdsvc => 3 MSCONFIG\Services: lmhosts => 2 MSCONFIG\Services: Macromedia Licensing Service => 3 MSCONFIG\Services: MMCSS => 2 MSCONFIG\Services: MozillaMaintenance => 3 MSCONFIG\Services: MpsSvc => 2 MSCONFIG\Services: MSDTC => 3 MSCONFIG\Services: MSiSCSI => 3 MSCONFIG\Services: msiserver => 3 MSCONFIG\Services: napagent => 3 MSCONFIG\Services: NAUpdate => 2 MSCONFIG\Services: Net Driver HPZ12 => 2 MSCONFIG\Services: Netlogon => 3 MSCONFIG\Services: Netman => 3 MSCONFIG\Services: netprofm => 3 MSCONFIG\Services: NlaSvc => 2 MSCONFIG\Services: nlsX86cc => 2 MSCONFIG\Services: nsi => 2 MSCONFIG\Services: NvNetworkService => 2 MSCONFIG\Services: NvStreamSvc => 2 MSCONFIG\Services: nvsvc => 2 MSCONFIG\Services: ose => 3 MSCONFIG\Services: osppsvc => 3 MSCONFIG\Services: p2pimsvc => 3 MSCONFIG\Services: p2psvc => 3 MSCONFIG\Services: PcaSvc => 3 MSCONFIG\Services: PeerDistSvc => 3 MSCONFIG\Services: PerfHost => 3 MSCONFIG\Services: pla => 3 MSCONFIG\Services: Pml Driver HPZ12 => 2 MSCONFIG\Services: PNRPAutoReg => 3 MSCONFIG\Services: PNRPsvc => 3 MSCONFIG\Services: PolicyAgent => 3 MSCONFIG\Services: Power => 2 MSCONFIG\Services: ProtectedStorage => 3 MSCONFIG\Services: QWAVE => 3 MSCONFIG\Services: RasAuto => 3 MSCONFIG\Services: RasMan => 3 MSCONFIG\Services: RemoteRegistry => 3 MSCONFIG\Services: RpcLocator => 3 MSCONFIG\Services: RtkAudioService => 2 MSCONFIG\Services: SamSs => 2 MSCONFIG\Services: SCardSvr => 3 MSCONFIG\Services: SCPolicySvc => 3 MSCONFIG\Services: SDRSVC => 3 MSCONFIG\Services: seclogon => 3 MSCONFIG\Services: SENS => 2 MSCONFIG\Services: SensrSvc => 3 MSCONFIG\Services: SessionEnv => 3 MSCONFIG\Services: ShellHWDetection => 2 MSCONFIG\Services: SkypeUpdate => 2 MSCONFIG\Services: SNMPTRAP => 3 MSCONFIG\Services: Spooler => 2 MSCONFIG\Services: sppuinotify => 3 MSCONFIG\Services: SSDPSRV => 3 MSCONFIG\Services: SstpSvc => 3 MSCONFIG\Services: Steam Client Service => 3 MSCONFIG\Services: Stereo Service => 2 MSCONFIG\Services: stisvc => 2 MSCONFIG\Services: StorSvc => 3 MSCONFIG\Services: SwitchBoard => 3 MSCONFIG\Services: swprv => 3 MSCONFIG\Services: SysMain => 2 MSCONFIG\Services: TabletInputService => 3 MSCONFIG\Services: TapiSrv => 3 MSCONFIG\Services: TBS => 3 MSCONFIG\Services: TermService => 3 MSCONFIG\Services: Themes => 2 MSCONFIG\Services: THREADORDER => 3 MSCONFIG\Services: TrkWks => 3 MSCONFIG\Services: TrustedInstaller => 3 MSCONFIG\Services: UI0Detect => 3 MSCONFIG\Services: UmRdpService => 3 MSCONFIG\Services: upnphost => 3 MSCONFIG\Services: UxSms => 2 MSCONFIG\Services: VaultSvc => 3 MSCONFIG\Services: vds => 3 MSCONFIG\Services: VSS => 3 MSCONFIG\Services: W32Time => 3 MSCONFIG\Services: WatAdminSvc => 3 MSCONFIG\Services: wbengine => 3 MSCONFIG\Services: WbioSrvc => 3 MSCONFIG\Services: wcncsvc => 3 MSCONFIG\Services: WcsPlugInService => 3 MSCONFIG\Services: WdiServiceHost => 3 MSCONFIG\Services: WdiSystemHost => 3 MSCONFIG\Services: WebClient => 3 MSCONFIG\Services: Wecsvc => 3 MSCONFIG\Services: wercplsupport => 3 MSCONFIG\Services: WerSvc => 3 MSCONFIG\Services: WinDefend => 3 MSCONFIG\Services: WinHttpAutoProxySvc => 3 MSCONFIG\Services: Winmgmt => 2 MSCONFIG\Services: WinRM => 3 MSCONFIG\Services: winzipersvc => 2 MSCONFIG\Services: Wlansvc => 2 MSCONFIG\Services: wmiApSrv => 3 MSCONFIG\Services: WMPNetworkSvc => 3 MSCONFIG\Services: WPCSvc => 3 MSCONFIG\Services: WPDBusEnum => 3 MSCONFIG\Services: Wpm => 2 MSCONFIG\Services: wscsvc => 2 MSCONFIG\Services: WSearch => 2 MSCONFIG\Services: wuauserv => 2 MSCONFIG\Services: wudfsvc => 3 MSCONFIG\Services: WwanSvc => 3
personalisation has forced into classic view, can't change it back = MSCONFIG\Services: Themes => 2, though also because of that many services disabled
Quads
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Post by adnan82 on Nov 8, 2014 2:37:20 GMT -8
I will enable, shall I post fresh logs after enabling? Can you tell me which services to enable, I didnt disable these
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 12, 2014 17:49:48 GMT -8
Just Use MSCONFIG and select Normal Startup Quads
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