Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 25, 2014 20:45:44 GMT -8
Now the system should be acting a lot better, with dllhost not being over active??
Quads
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Post by erichl on Nov 26, 2014 4:41:41 GMT -8
I will try using it now and let you know. For the most part it was unusable.
e
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 16, 2014 18:05:54 GMT -8
User may have gone
Quads
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Post by erichl on Dec 17, 2014 7:25:24 GMT -8
My apologies I was away and forgot to check back in. Yes the computer is working great now. Any suggestions on what to do to prevent reinfection? Thanks for your help!!
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 17, 2014 14:23:45 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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Post by erichl on Dec 19, 2014 21:40:53 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 19, 2014 21:50:22 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.[/span] d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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Post by erichl on Dec 20, 2014 15:55:57 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 21, 2014 14:10:23 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check DON'T (NO)</font></b> check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 8, 2015 14:51:19 GMT -8
User may have gone
Quads
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