Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 23, 2014 21:18:39 GMT -8
When Norton detects a file (example "c:\windows\syswow64\ 00020536.tmp") Norton goes to the definition database for the key info, although I removed the key with FRST.
Quads
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 7, 2014 20:59:11 GMT -8
Read carefully
Download Adwcleaner www.bleepingcomputer.com/download/adwcleaner/ on to your desktop The Blue Download Now @bleeping Computer button and run a scan ( Scan Button). It will create a log after. Or there is a Report button, ONE SCAN ONLY
Attach or paste the log back here Quads
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yelc
New Helpee
Posts: 19
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Post by yelc on Dec 8, 2014 10:08:25 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 26, 2014 20:32:06 GMT -8
a) Click the Scan Button and wait for the scan to finish,. (already done if Adwcleaner is left pending) b) Make sure all of the items under each TAB are to be ticked. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.[/span] d) It should create a new log afterwards (with S0 in the name). Here is a Screenshot example Quads
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yelc
New Helpee
Posts: 19
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Post by yelc on Dec 27, 2014 8:47:04 GMT -8
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 27, 2014 15:14:52 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
Click the For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on Posted Image to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Under scan settings, check DON'T (NO)</font></b> check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
Click Advanced settings and select the following: Scan potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. Attach the resulting log in your next reply The scanner screen gives me the option of saving the results to a .txt file as part of the options after the scan has finished. Screenshot of part of the finished scan dialog box by ESET showing the options. List found threats and at the bottom of the listings is the options to save the list. Quads
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yelc
New Helpee
Posts: 19
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Post by yelc on Dec 28, 2014 7:31:56 GMT -8
Quads,
When I try to run ESET after I accept the terms of use the next window yields the message "An add-on for this website failed to run" I tried shutting down Norton and running IE as administrator but no luck. What am I missing here?
Regards
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Dec 28, 2014 10:16:44 GMT -8
Try Firefox or Chrome to go to the ESET Website
Quads
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yelc
New Helpee
Posts: 19
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Post by yelc on Dec 29, 2014 6:08:19 GMT -8
Thanks again Quads, Chrome had no trouble downloading ESET.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Dec 29, 2014 14:18:47 GMT -8
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
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