wmkt
New Helpee
Posts: 24
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Post by wmkt on Nov 8, 2014 12:15:04 GMT -8
Hello,
I am also having problems with replicating COM Surrogate processes that slow down my computer. My anti-virus software, Trend Micro Titanium Security and Malwarebytes, are not seeing anything, but that seems like a common story. Any help you can provide would be very much appreciated. Thanks!
My System: Windows 7 Home Premium, 64-bit
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 8, 2014 13:12:11 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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wmkt
New Helpee
Posts: 24
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Post by wmkt on Nov 9, 2014 6:17:27 GMT -8
I have read the post fully. Thanks
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 9, 2014 12:42:43 GMT -8
You may need to disable your AV until after you have created the logs. Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message.
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wmkt
New Helpee
Posts: 24
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Post by wmkt on Nov 9, 2014 17:59:43 GMT -8
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 9, 2014 18:10:58 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Thanks.
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wmkt
New Helpee
Posts: 24
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Post by wmkt on Nov 10, 2014 7:09:06 GMT -8
Just checking on whether this matters or not. Prior to down loading the scan tool, I had ended the many COM Surrogate processes using the Task Manager as the computer was very slow. I didn't see any indication in the instructions on whether the malware had to be 'active' during the scan, so I thought I'd ask now instead of assume. Thanks
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Post by delphie on Nov 10, 2014 7:28:42 GMT -8
No, it shouldn't make any difference. You would be better to ask these questions once a removalist has looked at your logs. You have just bumped yourself back to page one. The MRs are working from oldest to newest.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 15, 2014 16:38:43 GMT -8
FRST should be run from a Admin rights account, not a Limited rights account
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
Quads
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wmkt
New Helpee
Posts: 24
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Post by wmkt on Nov 15, 2014 17:52:05 GMT -8
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