|
Post by skowinski on Nov 27, 2014 7:34:20 GMT -8
Thank you. I have downloaded and run the Symantec poweliks tool. It indicated successful removal and the computer is now running normally. What should I do now?
|
|
|
Post by skowinski on Dec 1, 2014 7:56:47 GMT -8
Hello, the computer now seems to be running normally. However, I'm concerned this Trojan is still hiding somewhere. Are there further scans or actions that need to be taken?
Thanks for your help so far.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Dec 23, 2014 21:14:16 GMT -8
Delete your copy of addition.txt that is on your Desktop, Then
Start FRST, Run a scan to create 2 new logs to post back here.
Quads
|
|
|
Post by skowinski on Dec 29, 2014 10:59:22 GMT -8
Thank you, here are the files.
FRST.txt (33.45 KB)
Can't upload the addition file, will send separately.
|
|
|
Post by skowinski on Dec 29, 2014 11:00:55 GMT -8
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 15, 2015 0:18:57 GMT -8
|
|
|
Post by skowinski on Jan 16, 2015 6:57:09 GMT -8
Hello - I apologize, but not clear what this means. Does it mean I need do download and run a program because there is an infection still. Or, this shows the infection was removed and the computer is ok?
Thanks.
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 16, 2015 9:35:13 GMT -8
The ESET tool should find the other part
Quads
|
|
|
Post by skowinski on Jan 18, 2015 8:43:15 GMT -8
Thank you. I ran the eset tool, it found poweliks, and removed it. I ran the tool again and it said no infection found.
Anything else I should do at this point?
|
|
Quads
Malware Removalists
In New Zealand
Posts: 9,387
|
Post by Quads on Jan 18, 2015 20:07:27 GMT -8
On with step 4, Complete system check for any file and cleanup of items and tools used. Special attention to the different settings I have asked for below You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Please download Online Scanner and save it to your Desktop. Start with administartor privileges. Select the option Yes, and click on . Choose the following settings: NO!! for Remove found threats (reason for this is we don't want something deleted and then Windows won't load). Click on Start. The virus signature database will begin to download. This may take some time. When completed the Online Scan will begin automatically. Note: This scan might take a long time! Please be patient.When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first! (List found Threats)Now click on Finish Quads
|
|