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Post by lg2351 on Nov 10, 2014 15:46:13 GMT -8
Norton has notified me of a system infection and I was advised to post to your board for help. Repeatedly notified that "powershell has stopped running." My computer is running Windows 7 Home Premium 64 bit. I appreciate any help I can get!
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 10, 2014 18:35:42 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by lg2351 on Nov 10, 2014 18:49:05 GMT -8
I have fully read the post.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 10, 2014 19:05:40 GMT -8
You may need to disable your AV until after you have created the logs. Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message.
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Post by lg2351 on Nov 12, 2014 13:44:26 GMT -8
The FRST.txt file on wikisend is here and the Addition.txt file on wikisend is here.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 12, 2014 21:56:13 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Thanks.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Nov 20, 2014 20:23:42 GMT -8
Both logs have expired
Quads
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Post by lg2351 on Nov 22, 2014 7:41:06 GMT -8
Addition file is here and frst file is here. Sorry for the delay.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 25, 2014 21:16:29 GMT -8
No reason to be sorry; our fault that you have been left for so long. Working on it now. Thanks.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 25, 2014 22:18:29 GMT -8
You may want to read carefully all of this message first before starting the steps. NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemDownload the script file that is attached by right clicking on it and selecting "Save Target As..." or "Save Link As ...." (depends on the browser you are using). Please make sure that the file type is set as Text File and the files name is Fixlist.txt , have it on the Desktop, so that fixlist.txt is next to FRST64.exe, DO NOT DRAG AND DROP to download the script, it won't work properly for FRST.The script tells FRST what to do. Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." When the tool opens click Yes to disclaimer. (if it still does) Press the Fix button just once and wait. The script will be processed and your system restarted to complete the removal / breakage of the malware. The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste) Attachments:Fixlist.txt (9.94 KB)
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