Post by dbrisen on Nov 26, 2014 16:18:30 GMT -8
FIRST
Please run AdwCleaner again (if you don't have it running from the last scan) and
a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done).
b) Make sure in your case all the items under each TAB are ticked / checked then.
c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.
d) It should create a new log afterwards (with S0 in the name).
e) Please attach or copy the log into your reply here.
SECOND
Malwarebytes' Anti-Malware
Please download the latest version of Malwarebytes' Anti-Malware from Here
Double Click on the mbam-setup.exe file to install the application.
Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link
Once the program has loaded and updated, select "Scan Now >>" to start the scan.
The scan may take some time to finish, so please be patient.
If any malware is found, you will be presented with a screen like the one below.
Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop).
After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that.
Please attach the report file to a post here; I will review the file and script what needs to be removed.
Please run AdwCleaner again (if you don't have it running from the last scan) and
a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done).
b) Make sure in your case all the items under each TAB are ticked / checked then.
c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted.
d) It should create a new log afterwards (with S0 in the name).
e) Please attach or copy the log into your reply here.
SECOND
Malwarebytes' Anti-Malware
Please download the latest version of Malwarebytes' Anti-Malware from Here
Double Click on the mbam-setup.exe file to install the application.
Do not check on the Trial of Professional version. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link
Once the program has loaded and updated, select "Scan Now >>" to start the scan.
The scan may take some time to finish, so please be patient.
If any malware is found, you will be presented with a screen like the one below.
Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop).
After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that.
Please attach the report file to a post here; I will review the file and script what needs to be removed.