|
Post by pbonato on Nov 12, 2014 8:24:45 GMT -8
Same as everyone else. Multiple dllhost.exe COM surrogates running, can't get rid of em. Have run Norton Internet Security and it says it has removed Trojan.powelik but this has come up several times.
Running Windows 7 Home Premium - 64-Bit also have external hard drive connected.
Any help is much appreciated!
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 12, 2014 11:42:18 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
|
|
|
Post by pbonato on Nov 12, 2014 19:16:23 GMT -8
I have read the post fully and understand.
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 12, 2014 22:27:31 GMT -8
You will need to disable Norton (SONAR and Antivirus Auto-Protect) until after you have created the logs.Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message.
|
|
|
Post by pbonato on Nov 13, 2014 6:42:45 GMT -8
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 13, 2014 13:34:01 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Thanks.
|
|
|
Post by pbonato on Nov 13, 2014 13:36:42 GMT -8
Okay. Thank you.
|
|
|
Post by pbonato on Nov 18, 2014 6:46:31 GMT -8
I have not seen any updates in 5 days and was wondering if I was still in the queue?
|
|
|
Post by pbonato on Nov 22, 2014 7:36:18 GMT -8
It has been 10 days since the last communication. I am still in the queue for resolution?
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 22, 2014 12:50:49 GMT -8
Please be patient. Every time you bump your thread it get's pushed further down the list. There are around 300 machines and just two Malware Removalists.
Thanks.
|
|