asch
New Helpee
Posts: 18
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Post by asch on Nov 14, 2014 7:29:12 GMT -8
Hello - I would like to have assistance with the Trojan.Poweliks!gm, please.
I am running Windows 7 64-bit and Norton. When I log into my account, which is an administrator account, no messages are displayed, however my husband who is a standard user gets warning messages about Powerliks. Thank you.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 14, 2014 11:37:38 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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asch
New Helpee
Posts: 18
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Post by asch on Nov 14, 2014 13:13:08 GMT -8
I've read your post. I understand that you are very busy and I'm patient. I'm still at work and I will be able to get to my infected PC at home in a few hours. Thank you.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 14, 2014 13:20:48 GMT -8
Please run this tool while logged in to the affected user account (your husband's), but right click FRST64.exe > Run as Administrator. You will need to disable Norton (SONAR and Antivirus Auto-Protect) until after you have created the logs.Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 15, 2014 1:47:52 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Thanks.
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dbrisen
Malware Removalists
Posts: 3,688
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Post by dbrisen on Nov 19, 2014 0:32:23 GMT -8
Sorry for the wait; if you still need help then let's get started .....
You may want to read carefully all of this message first before starting the steps.
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Download the script attached, needs to be the same file name as well (fixlist.txt), have it on the Desktop, so that fixlist.txt is next to FRST64.exe,
DO NOT DRAG AND DROP to download the script, it won't work for FRST (Right click on the attachment link (not the normal left click) and from the menu choose Save As or Save Link as.)
The script tells FRST what to do.
Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." When the tool opens click Yes to disclaimer. (if it still does)
Press the Fix button just once and wait. The script will be processed and your system restarted to complete the removal / breakage of the malware.
The tool will make a log on the Desktop (Fixlog.txt) please post it to your reply (attach or paste)
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asch
New Helpee
Posts: 18
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Post by asch on Nov 19, 2014 6:51:52 GMT -8
Hello dbrisen, Yes, I still need your help, I'll do all the necessary steps later at night when I'll get home. Thank you.
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asch
New Helpee
Posts: 18
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Post by asch on Nov 19, 2014 17:23:59 GMT -8
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 19-11-2014 Ran by Anna at 2014-11-19 19:21:12 Run:1 Running from C:\Users\Kim\Desktop Loaded Profiles: Anna & Kim (Available profiles: Anna & Kim) Boot Mode: Normal ==============================================
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Home => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </a> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <li> => Error: No automatic fix found for this entry. <a href="/help"> => Error: No automatic fix found for this entry. Help => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </a> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <li> => Error: No automatic fix found for this entry. <a href="/search"> => Error: No automatic fix found for this entry. Search => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </a> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </ul> => Error: No automatic fix found for this entry. <p id="welcome"> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. Welcome Guest. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. Please <a href="https://login.proboards.com/login/5448498/1">Login</a> or <a href="https://login.proboards.com/register/5448498">Register</a>. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </p> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. </header> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <div id="navigation-tree"> => Error: No automatic fix found for this entry. <div class="nav-tree-wrapper"><ul id="nav-tree" class="ui-helper-clearfix" role="navigation"><li id="nav-tree-branch-0" class="nav-tree-branch ui-helper-clearfix"><div itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb"><a href="/" itemprop="url"><span itemprop="title">Malware Removal </span></a></div><span class="menu_arrow"><span></span></span></li></ul></div><div class="popup_html"> => Error: No automatic fix found for this entry. <ul id="nav-tree-menu-0" role="navigation"> => Error: No automatic fix found for this entry. <li class="nav-tree-cat-2"><a href="/#category-2"><span class="item-text">System Security</span><div class="clear"></div></a> => Error: No automatic fix found for this entry. <ul role="navigation"> => Error: No automatic fix found for this entry. <li class="nav-tree-board-2"><a href="http://qmalwareremoval.freeforums.net/board/2/malware-removal-protected"><span class="item-text">Malware Removal (Protected)</span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. <li class="nav-tree-board-6"><a href="http://qmalwareremoval.freeforums.net/board/6/security-software"><span class="item-text">Security Software</span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. </ul> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. <li class="nav-tree-cat-3"><a href="/#category-3"><span class="item-text">Windows and Software Problems (not due to infection)</span><div class="clear"></div></a> => Error: No automatic fix found for this entry. <ul role="navigation"> => Error: No automatic fix found for this entry. <li class="nav-tree-board-3"><a href="http://qmalwareremoval.freeforums.net/board/3/windows"><span class="item-text">Windows</span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. <li class="nav-tree-board-4"><a href="http://qmalwareremoval.freeforums.net/board/4/third-party-software"><span class="item-text">Third Party Software </span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. </ul> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. <li class="nav-tree-cat-1"><a href="/#category-1"><span class="item-text">General</span><div class="clear"></div></a> => Error: No automatic fix found for this entry. <ul role="navigation"> => Error: No automatic fix found for this entry. <li class="nav-tree-board-1"><a href="http://qmalwareremoval.freeforums.net/board/1/general-board"><span class="item-text">General Board</span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. <li class="nav-tree-board-7"><a href="http://qmalwareremoval.freeforums.net/board/7/penthouse-play-pen"><span class="item-text">Penthouse Play Pen</span><div class="clear"></div></a></li> => Error: No automatic fix found for this entry. </ul> => Error: No automatic fix found for this entry. </li> => Error: No automatic fix found for this entry. </ul></div><script type="text/javascript"> => Error: No automatic fix found for this entry. var offset = ($.browser.msie && parseInt($.browser.version) == 8) ? '3 -1' : '3 0'; => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. $('#nav-tree-menu-0') => Error: No automatic fix found for this entry. .addClass('nav-tree-menu') => Error: No automatic fix found for this entry. .menu({ => Error: No automatic fix found for this entry. position: { => Error: No automatic fix found for this entry. my: 'left top', => Error: No automatic fix found for this entry. at: 'left bottom', => Error: No automatic fix found for this entry. offset: offset, => Error: No automatic fix found for this entry. of: $('#nav-tree-branch-0'), => Error: No automatic fix found for this entry. collision: 'flipfit' => Error: No automatic fix found for this entry. }, => Error: No automatic fix found for this entry. button: $('#nav-tree-branch-0'), => Error: No automatic fix found for this entry. showDelay: 400, => Error: No automatic fix found for this entry. show: function() { => Error: No automatic fix found for this entry. var self = $(this); => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. // Make sure all other menus are closed => Error: No automatic fix found for this entry. $('.popup_html > ul').not(self).menu('hide'); => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. $(document).on('mousemove', function(e) { => Error: No automatic fix found for this entry. var elem = $(e.target); => Error: No automatic fix found for this entry. if(elem.parents('#nav-tree, .popup_html').length == 0 && !elem.is('#nav-tree, .popup_html') && !$('#nav-tree-menu-0').data('hotkey-open')) { => Error: No automatic fix found for this entry. self.menu('hide'); => Error: No automatic fix found for this entry. $(document).unbind('mousemove'); => Error: No automatic fix found for this entry. } => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. } => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <div id="top-ad-banner" style="height: 90px; width: 728px; margin: 0 auto 10px; text-align: center;"> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. oz_api = 'valuation'; => Error: No automatic fix found for this entry. oz_site = '7781/12408'; => Error: No automatic fix found for this entry. oz_zone = '135274'; => Error: No automatic fix found for this entry. oz_ad_slot_size = '728x90'; => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. <script type="text/javascript" src="http://tap-cdn.rubiconproject.com/partner/scripts/rubicon/dorothy.js?pc=7781/12408"></script> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. $(document).ready(function() { => Error: No automatic fix found for this entry. $('#top-ad-banner').append('<iframe class="pb-ads" width="728" height="90" marginwidth="0" marginheight="0" frameborder="0" scrolling="no"></iframe>'); => Error: No automatic fix found for this entry. var f = $('#top-ad-banner iframe'); => Error: No automatic fix found for this entry. var u = 'http://ads.proboards.com/ad.pl?as=728x90&ap=ATF&f=5448498&s=0&fc=4&d=qmalwareremoval.freeforums.net&g=&a=&cb=0.809386355158676&uid=0'; => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. if (typeof(rp_valuation) !== "undefined" && typeof(rp_valuation.estimate) !== "undefined" && typeof(rp_valuation.estimate.tier) !== "undefined") { => Error: No automatic fix found for this entry. u = u + '&rtp=' + rp_valuation.estimate.tier; => Error: No automatic fix found for this entry. } => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. f.attr('src', u); => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. $(window).load(function() { => Error: No automatic fix found for this entry. var topAd = $('#top-ad-banner'); => Error: No automatic fix found for this entry. if (topAd.prop('scrollHeight') < 90) { => Error: No automatic fix found for this entry. topAd.css('height', 'auto').html( => Error: No automatic fix found for this entry. '<b>Please consider supporting this website by disabling your ad-blocker.<br />' + => Error: No automatic fix found for this entry. 'This website does not use audio ads, popups, or other annoyances. Thank you!</b>' => Error: No automatic fix found for this entry. ); => Error: No automatic fix found for this entry. $("head").append('<style type="text/css">#top-ad-banner { display: block !important; }</style>'); => Error: No automatic fix found for this entry. } => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. </script><script type="text/javascript" src="http://storage.proboards.com/5448498/j/Dox5kMQpamIWhhKOo03B.js" data-plugin="2" data-component="3"></script><script type="text/javascript" src="http://storage.proboards.com/5448498/j/IcEbexbhe_w0Gho77dWK.js" data-plugin="7" data-component="10"></script> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <div id="content" role="main"> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <div class="container error"> => Error: No automatic fix found for this entry. <div class="title-bar"> => Error: No automatic fix found for this entry. <h2>Oops, there was an error!</h2> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. <div class="content pad-all cap-bottom auto-overflow"> => Error: No automatic fix found for this entry. Guests do not have access to download attachments. Please log in and try again. => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <script type="text/javascript" src="http://ads.pro-market.net/ads/scripts/site-131222.js"></script><script type="text/javascript"> => Error: No automatic fix found for this entry. (function() { => Error: No automatic fix found for this entry. var nstrack = document.createElement("script"), el_nstrack = document.getElementsByTagName("script")[0]; nstrack.async = true; => Error: No automatic fix found for this entry. nstrack.src = "http://track.netshelter.net/async/js/sites/proboards.com-async.js"; => Error: No automatic fix found for this entry. el_nstrack.parentNode.insertBefore(nstrack, el_nstrack); => Error: No automatic fix found for this entry. })(); => Error: No automatic fix found for this entry. </script><div style="margin-bottom: 2px; text-align: center;"><a href="https://www.proboards.com/store/add_cart/ad_free/50000/qmalwareremoval.freeforums.net/1">Click here to remove banner ads from this forum.</a></div> => Error: No automatic fix found for this entry. <div id="bottom-ad-banner" style="height: 90px; width: 728px; margin: 0 auto 10px; text-align: center;"> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. oz_api = 'valuation'; => Error: No automatic fix found for this entry. oz_site = '7781/12408'; => Error: No automatic fix found for this entry. oz_zone = '135276'; => Error: No automatic fix found for this entry. oz_ad_slot_size = '728x90'; => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. <script type="text/javascript" src="http://tap-cdn.rubiconproject.com/partner/scripts/rubicon/dorothy.js?pc=7781/12408"></script> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. $(document).ready(function() { => Error: No automatic fix found for this entry. $('#bottom-ad-banner').append('<iframe class="pb-ads" width="728" height="90" marginwidth="0" marginheight="0" frameborder="0" scrolling="no"></iframe>'); => Error: No automatic fix found for this entry. var f = $('#bottom-ad-banner iframe'); => Error: No automatic fix found for this entry. var u = 'http://ads.proboards.com/ad.pl?as=728x90&ap=BTF&f=5448498&s=0&fc=4&d=qmalwareremoval.freeforums.net&g=&a=&cb=0.0568460981483057&uid=0'; => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. if (typeof(rp_valuation) !== "undefined" && typeof(rp_valuation.estimate) !== "undefined" && typeof(rp_valuation.estimate.tier) !== "undefined") { => Error: No automatic fix found for this entry. u = u + '&rtp=' + rp_valuation.estimate.tier; => Error: No automatic fix found for this entry. } => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. f.attr('src', u); => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. <footer role="contentinfo"> => Error: No automatic fix found for this entry. <p class="footer-text"> => Error: No automatic fix found for this entry. This Forum Hosted For FREE By <a href="http://www.proboards.com/" target="_blank">ProBoards</a><br /> => Error: No automatic fix found for this entry. Get Your Own <a href="http://www.proboards.com/" target="_blank">Free Message Boards & Free Forums</a>! => Error: No automatic fix found for this entry. </p> => Error: No automatic fix found for this entry. <div class="footer-links"> => Error: No automatic fix found for this entry. <a href="http://www.proboards.com/tos" accesskey="8">Terms of Service</a> | => Error: No automatic fix found for this entry. <a href="http://www.proboards.com/privacy">Privacy Policy</a> | => Error: No automatic fix found for this entry. <a href="http://www.proboards.com/privacy#enhanced">Notice</a> | => Error: No automatic fix found for this entry. <a href="http://www.viglink.com/policies/ftc" target="_blank">FTC Disclosure</a> | => Error: No automatic fix found for this entry. <a href="http://www.proboards.com/report-abuse" accesskey="7">Report Abuse</a> | => Error: No automatic fix found for this entry. <a href="http://www.proboards.com/mobile-forum-app">Mobile</a> => Error: No automatic fix found for this entry. | <a href="http://www.proboards.com/ads"><b>Advertise Here</b></a> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. </footer> => Error: No automatic fix found for this entry. <!-- Google Analytics Start --> => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ => Error: No automatic fix found for this entry. (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), => Error: No automatic fix found for this entry. m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) => Error: No automatic fix found for this entry. })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. ga('create', 'UA-3734504-3', 'auto'); => Error: No automatic fix found for this entry. ga('send', 'pageview'); => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. <!-- Google Analytics End --> => Error: No automatic fix found for this entry. <script type="text/javascript"> => Error: No automatic fix found for this entry. var vglnk; => Error: No automatic fix found for this entry. $(document).ready(function() { => Error: No automatic fix found for this entry. vglnk = { => Error: No automatic fix found for this entry. api_url: '//api.viglink.com/api', key: 'bbb516d91daee20498798694a42dd559' => Error: No automatic fix found for this entry. }; => Error: No automatic fix found for this entry. var vglnkSrc = ('https:' == document.location.protocol ? vglnk.api_url : '//cdn.viglink.com/api') + '/vglnk.js'; => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. // VigLink ProBoards Convert Code (using above key) => Error: No automatic fix found for this entry. var s = document.createElement('script'); => Error: No automatic fix found for this entry. s.type = 'text/javascript'; s.async = true; s.src = vglnkSrc; => Error: No automatic fix found for this entry. document.body.appendChild(s); => Error: No automatic fix found for this entry. }); => Error: No automatic fix found for this entry. </script> => Error: No automatic fix found for this entry. </div> => Error: No automatic fix found for this entry. => Error: No automatic fix found for this entry. </body> => Error: No automatic fix found for this entry. </html> => Error: No automatic fix found for this entry.
==== End of Fixlog ====
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asch
New Helpee
Posts: 18
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Post by asch on Nov 19, 2014 17:25:26 GMT -8
Hello dbrisen, the fixlog posted above. Thank you.
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