|
Post by lawnguy on Nov 18, 2014 21:16:43 GMT -8
Hi there,
My computer is infected with the dllhost.exe COM Surrogate virus. Multiple processes keep appearing in the task manager. Malwarebytes Anti-Malware keeps showing pop ups that says a malicious website has been blocked and details the dllhost.exe sysWOW64.
Please help. James
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 18, 2014 21:17:36 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
|
|
|
Post by lawnguy on Nov 18, 2014 21:55:12 GMT -8
I have read the post fully
|
|
|
Post by lawnguy on Nov 19, 2014 6:07:58 GMT -8
Not sure if I should be giving anymore color about the problem at this point so here goes. I also noticed that when I run a scan it tells me I have hundreds, sometimes thousands of temporary files that need clearing. and this might be just 30 minutes after the last time I cleared the temp files. Sometimes the pop up that tells me an outbound malicious website was blocked can be continuously popping up sometimes it sits dormant for awhile. It seems to pick up in activity when I do something on the computer. Like I said before, when the task manager is open, I can see the multiple dllhost.exe processes appearing and it always says coming from dllhost.exe/sysWOW64 in the windows file on the C drive. Please let me know if you need anymore information about the problem from my end. I will await your next steps.
Thanks so much for your help.
|
|
|
Post by lawnguy on Nov 19, 2014 6:21:24 GMT -8
Oh and I'm using the Dell OptiPlex 780 Windows 7 Professional 64 bit
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 19, 2014 12:20:22 GMT -8
You may need to disable your AV until after you have created the logs.Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. If the FRST.txt or ADDITION.txt do not want to upload
go to Wikisend wikisend.com/ OR go to pastebin.com
and upload the addition.txt there, then post the download link back in a message.
|
|
|
Post by lawnguy on Nov 19, 2014 13:32:33 GMT -8
When I try to drop in the contents of the two text files when I hit reply I get the screen change with a large message that says...
"Sorry, you have been blocked. You are unable to access freeforums.net"
|
|
|
Post by lawnguy on Nov 19, 2014 13:34:32 GMT -8
Yet when I just hit reply with the last message it allowed it to go through. Any ideas why it is blocking me from sending you the results of the FRST?
|
|
|
Post by lawnguy on Nov 19, 2014 14:04:41 GMT -8
|
|
Krusty
Logging Assistant
In Oz
Posts: 2,330
|
Post by Krusty on Nov 19, 2014 15:05:05 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Please avoid bumping your thread as this will push it futher down the list.
Thanks.
|
|