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Post by lbnoire on Nov 19, 2014 13:35:50 GMT -8
Hello! My computer is running extremely slowly and there are multiple dllhost.exe and dllhost.exe*32 processes running. Also, I receive messages from Norton that it's blocked a Trojan horse...please help. Thank you.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 19, 2014 14:58:04 GMT -8
Do Not use any tools or any programs for cleaning used until being asked / instructed to do so!!!!!
Malware removal can be difficult over a forum as it is, without a user doing their own actions, the tools used are more advanced and thus have added danger that comes with that. This board is protected so that only Malware removers, Admin and Mods can reply to a users thread but all members can create a thread asking for removal of Infection(s)
Make changes to your computer only when the Malware Expert specifically states it. The Malware Experts request specific steps to be followed, as some malware removal requires multiple steps and evaluations along the way. When you take other advice or make other changes, this often negates the work done by the expert, and can sometimes result in an inoperable system.
This also includes any tools or steps other than those the from the Malware Expert. We need to be certain about the state of your system to see what actually is going on, and what is required to fix the system while not harming the rest of the system. Most often, well-intentioned independent efforts can make things much worse. The malware remediation tools are more advanced than othe tools, and can often create bigger problems when used without expert guidance.
Follow all the directions in order, and to the end. Please perform all steps in the order they are listed in each set of instructions. As you might imagine, some steps are a bit complicated. If things are not clear, be sure to stop and let the Malware Expert know the problem. We don't mind clarifying a situation, as others might have the same question. If a tool does not run as expected, don't force it. Stop the steps, and update the forum topic with the current situation. It is better stop and let us know, than to force a tool to run and cause bigger problems.
Also, when your computer is clean and we are finished, the Expert will tell you we are finished. Malware removal is a process that requires verification, and we want to be sure your system is completely clean before we're done.
When describing your problem, provide as much information as possible, as soon as possible. Explain as best you can what happens with your computer, e.g. it beeps three times, black screen with cursor then goes no further, system gets stuck at the Windows startup logo, etc. This helps the expert to understand what is happening to the system and what may be wrong. If your computer cannot start up successfully please provide details about your installed Windows Operating System, including the Version, Edition and if it is a 32bit or a 64bit system. (e.g. Windows Vista Home Premium 32-bit)
When the user follow instructions and things still go a little haywire, and it does happen, it is up to us to sort the extra problem out.
Take longer to read if your language is not English, so that hopefully it is understood.
Reply stating you have read the post fully.
I also if it is busy (have a lot of systems at once to deal with) like being in a supermarket checkout line, waiting their turn, I use the forum like a checkout line.
And the Forum is VERY BUSY at the moment for just 2 Removers, so Please be patient as no one would want us to do a script wrong and hurt someones Computer / System.
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Post by lbnoire on Nov 20, 2014 12:55:31 GMT -8
I have fully read the post and understand. Thank you in advance for your time.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 20, 2014 13:17:23 GMT -8
Assuming your machine is 64 bit. You will need to disable Norton (SONAR and Antivirus Auto-Protect) until after you have created the logs.Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the logs in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. If the FRST.txt or ADDITION.txt do not want to upload
go to Wikisend wikisend.com/ OR go to pastebin.com
and upload the FRST.txt and addition.txt there, then post the download link back in a message.
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Post by lbnoire on Nov 20, 2014 19:54:26 GMT -8
I haven't been able to disable Norton. I've researched multiple ways to do this but none of the options have worked out. Please advise how I should proceed.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 20, 2014 20:08:08 GMT -8
Right click the Tray icon > Disable Antivirus Auo-Protect > Permanently > OK. You can re-enable it once you have created the logs.
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Post by lbnoire on Nov 21, 2014 12:16:17 GMT -8
I just completed the scan and tried to post the log results for you but was blocked by the site. Please advise on next steps, thank you.
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Post by lbnoire on Nov 21, 2014 12:22:16 GMT -8
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 21, 2014 13:06:30 GMT -8
Running from C:\Users\admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HTISSR8H
FRST64.exe needs to be run from your Desktop.
Please delete your logs and download FRST64.exe again, but this time choose Save As > Desktop. Do NOT choose Run.
Please run the scan and upload the logs again.
Thanks.
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Post by lbnoire on Nov 21, 2014 19:14:38 GMT -8
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