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Post by lamansion on Nov 26, 2014 16:32:46 GMT -8
That is correct. I did not disable it because one of the options mentioned was to "make an exception for this file." That was the option I chose. It is probably good that I didn't disable it, because two minutes ago I got another Norton popup about a blocked attack attempt of High severity nature. With everything going on with my computer, I didn't want to risk totally disabling it for even a short period.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 26, 2014 16:55:58 GMT -8
Well the Malware Removalists won't be able to much without those logs.
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Post by lamansion on Nov 26, 2014 17:13:36 GMT -8
These are the two scan files. Please let me know if you have any difficulty opening the attachment or the wikisend files. Thank you.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 26, 2014 19:04:40 GMT -8
The logs need to .txt files, not .docx files.
Thanks.
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Post by lamansion on Nov 26, 2014 19:16:13 GMT -8
The logs are text files. This .docx opens to show the link to Wikisend where the .txt files reside.
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 26, 2014 19:17:37 GMT -8
As I said.....
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Post by lamansion on Nov 26, 2014 19:21:18 GMT -8
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Krusty
Logging Assistant
In Oz
Posts: 2,330
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Post by Krusty on Nov 26, 2014 19:27:24 GMT -8
Good job!
Please wait patiently for a Malware Removalist to get to you. As you can see they are very busy at the moment so you could be in for a lengthy wait. There are over 300 machines being worked on at this time.
Please avoid bumping your thread as this will push it futher down the list.
Thanks.
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Post by lamansion on Dec 12, 2014 18:37:53 GMT -8
I have been trying to wait patiently for a removal specialist, without posting anything that would bump me. But since it has now been more than two weeks with no communication, I feel the need to check that this post is still being considered as active. My computer had been basically unusable for over a week now. I am writing this on my tablet. Should I expect help in the near future? Thanks.
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Post by lamansion on Dec 17, 2014 2:49:35 GMT -8
Hello. I will try to reach our again. Can I expect that someone might give attention to my issue in the near future? My post of a few days ago didn't even get a response from the logging assistant. Did I go through all those steps for nothing? I have seen other threads with the same issue being responded to, but there has been nothing with my issue for 3 wks now.Please help or let me know what's going on.
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