rand
New Helpee
Posts: 8
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Post by rand on Jan 9, 2015 6:50:50 GMT -8
I was referred here by the a Norton Community Member.
Does anybody recognize this download window? Other family members use the computer and nobody recognizes it. I have Norton, Malwarebytes, Emet 5.1 Run CCleaner on occasion. I hit Install Later and tell everyone to do the same. Maybe it is a Chrome or Firefox thing. I just don't recognize it. I wouldn't know what I would be seeing in Hijack. Task manager shows nothing. I have fresh Restore points and backup but I still don't want hit Install Now until I know what it is (other than curiosity). It will go away after hitting Install Later and then comeback after a few minutes. I don't seem to have any other problems. I can't seem to figure out the source of this popup thing to see what it is.
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 9, 2015 17:03:38 GMT -8
Operating System??
Quads
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rand
New Helpee
Posts: 8
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Post by rand on Jan 10, 2015 7:21:59 GMT -8
Windows 7 Professional
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 10, 2015 13:58:28 GMT -8
and bit type??
Quads
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rand
New Helpee
Posts: 8
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Post by rand on Jan 10, 2015 15:38:26 GMT -8
64 bit
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 10, 2015 16:23:40 GMT -8
Read Slowly and all of it.Please download www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ You need to download the 64 bit version.Place FRST64.exe onto your desktop from where ever it downloaded to. Start FRST64 that is on your DesktopThe tool will start to run.When the tool opens click Yes to disclaimer. (if it does) Press Scan button. It will make a logs ( FRST.txt and addition.txt) on your Desktop Please attach the log in your reply back. Or open the logs in notepad and copy the logs and paste back in a message as a reply. IF ADDITION.txt does not want to upload go to Wikisend wikisend.com/ OR go to pastebin.com and upload the addition.txt there, then post the download link back in a message Quads
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rand
New Helpee
Posts: 8
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Post by rand on Jan 10, 2015 18:31:56 GMT -8
I've disabled Norton virus and firewall, ccleaner and it looks like maybe win7 isn't letting me download the file says the usual harm stuff. Normal? Maybe I should turn off the windows firewall?
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Quads
Malware Removalists
In New Zealand
Posts: 9,387
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Post by Quads on Jan 10, 2015 19:42:14 GMT -8
You using Chrome or IE, it is part of the browser protection, but should allow you to proceed by a button or a little arrow on the right hand side that gives a menu
Quads
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rand
New Helpee
Posts: 8
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Post by rand on Jan 11, 2015 7:43:08 GMT -8
I was just blocked try to post my logs. I will try again one log at a time.
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rand
New Helpee
Posts: 8
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Post by rand on Jan 11, 2015 7:44:33 GMT -8
Blocked as a copy and paste. I couldn't attach file.
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