|
Post by cherry201 on Dec 29, 2014 8:32:37 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Dec 29, 2014 8:40:08 GMT -8
You don't have to sort the desktop; we just need FRST64 and Fixlist to be on the desktop. When you run FRST64 and tell it do a Fix routine, FRST64 looks for the Fixlist.txt file to be in the same directory as it is.
Unfortunately, the Fixlist file was saved as a HTML formatted file instead of a TEXT formatted file.
Open notepad. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.
|
|
|
Post by cherry201 on Dec 30, 2014 6:56:21 GMT -8
Sorry ~ don't know what went wrong that first time. I am pretty sure I saved it as a txt file... But, anyway, I followed your most recent instructions above and it definitely worked better this time. It ran the FRST, made me restart the computer, and below is the link for the new fixlog.txt file. wikisend.com/download/145208/Fixlog.txtThanks for your assistance!
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Dec 30, 2014 7:36:03 GMT -8
Not to worry; the second time did the trick. Read carefullyDownload Adwcleaner from here to your desktop and run a scan. You may have to right click adwcleaner.exe and choose "Run as Administrator" from the menu. (Click the Scan button to start the scanning). It will create a log after it is finished scanning. If not (or if it just asks for you to uncheck what you don't wanted deleted), there is a Report button in the middle of the main window; click that and it will make the log file. Once the report file is made, you can leave AdwCleaner running (but don't delete anything yet) or you can close it down (we can always get a fresh scan done before the deletions). ONE SCAN ONLY, PLEASEAttach or paste the log back here for review and further instructions. Thanks.
|
|
|
Post by cherry201 on Dec 30, 2014 14:28:18 GMT -8
I am having issues downloading Adwcleaner from that link. I've tried various ways - Save, Save As, Save & Run, Run - and it keeps giving me the message "EXE File may have been moved or deleted".
Any suggestions?
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Dec 30, 2014 22:47:17 GMT -8
You have two AntiVirus installed: KAV2013 and AVG2015. Both are showing that they are active and scanning in real time. Please choose one of these two (if it is a paid for product) and uninstall the other. Then try the AdwCleaner scan again.
|
|
|
Post by cherry201 on Dec 31, 2014 7:16:56 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Dec 31, 2014 9:55:39 GMT -8
Yeah, double AV will usually cause more problems than it solves. Moving on ... FIRSTPlease run AdwCleaner again (if you don't have it running from the last scan) and a) Click the Scan Button and wait for the scan to finish, (If Adwcleaner has been left open at the finish of the scan this is already done). b) Make sure in your case all the items under each TAB are ticked / checked then. c) Click the Clean Button and Adwcleaner will process all the items ticked / checked and then may ask for the system to be restarted. d) It should create a new log afterwards (with S0 in the name). e) Please attach or copy the log into your reply here. SECONDMalwarebytes' Anti-MalwarePlease start Malwarebytes Anti-Malware from either the Start Menu shortcut or the desktop shortcut (if you have one). When the main screen opens, if the database is out of date, you can click on the Fix Now banner or the Update Now link Once the program has loaded and updated, select " Scan Now >>" to start the scan. The scan may take some time to finish, so please be patient. If any malware is found, you will be presented with a screen like the one below. Please click on the Export Log button and select the As text file from the dropdown list. I would suggest you save the file on your desktop (as we need the report attached here for review and it is easy to find on the desktop). After you have saved the report file, return to the Potential Threats Detected page and click on Cancel. You can close MBAM after that. Please attach the report file to a post here; I will review the file and script what needs to be removed.
|
|
|
Post by cherry201 on Dec 31, 2014 12:18:14 GMT -8
|
|
dbrisen
Malware Removalists
Posts: 3,688
|
Post by dbrisen on Dec 31, 2014 16:01:00 GMT -8
This next step may take a while (just to warn you) ..... ESET Online does not work with IE 11 (Internet Explorer) at the moment (a few weeks ago anyway) so if you have IE 11, Chrome or Firefox has to be used instead. ESET Online does work with IE 10 and earlier. You can leave Norton Enabled even though ESET may warn about it. just makes the scan take longer. The pictures below showing what to click may be blue instead of green on the ESET website now, but the procedure is still the same Please read carefully and Slowly, Notice all the settings listed below to check before starting the scan. Stop and ask if you have any questions.Take note of the NO tick in the Remove found threats setting below at it needs to have the tick removed.
Hold down Control key and click on the following link to open ESET OnlineScan in a new window. Link =>> ESET Online Scanner << Click the Run ESET Online Scanner located on the left side of the page (not the free trial). For browsers other than Internet Explorer only: (Microsoft Internet Explorer users can skip this step) Click on the esetsmartinstaller link in the popup window that opens. Save it to your desktop. Double click on the icon on your desktop. Check (accept) the Terms of Use. Click the START button. Accept any security warnings from your browser. Now in the Computer scan settings window that appears:- Make sure that the option Enable detection of potentially unwanted applications is selected. Now click on Advanced Settings and configure the options as follows: Remove found threats is Not checkedScan archives is checkedScan for potentially unsafe applications is checkedEnable Anti-Stealth Technology is checkedNow click on: StartESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan is finished, if any threats are found you will see the screen below. Click to view the found threats. At the bottom of the listed threats, there is an option to save the results to a text file. Please do this so you can attach the results here for review and removal of the items that are not false positives (these will be scripted out so do not worry). Once the log text file is saved, return to the Scan Finished screen by clicking "<<Back", then click on the uninstall button and click Finish. Attach the saved log file in your next reply please. Thanks.
|
|